Hi Matt,
Yes, you can absolutely transfer tickets between instances. The
difficulty depends on how you define transfer:
* Very light-weight, tickets between the instances can "talk" to each
other via email. The metadata stays separate, but the discussion is
reflected in the history on both
Matt Brennan writes:
> We currently run RT for a number of internal teams (Helpdesk, NetOps,
>System Ops, Marketing Ops, Sales Ops). Our customer support team wants to
>migrate off of Zendesk to RT, however they want their own independent
>instance (because they want to be root on it).
>
> One
Good Day,
We currently run RT for a number of internal teams (Helpdesk, NetOps,
System Ops, Marketing Ops, Sales Ops). Our customer support team wants to
migrate off of Zendesk to RT, however they want their own independent
instance (because they want to be root on it).
One requirement,
