Hi,
I having a small but annoying problem with two 'On create' scrips which
do the following:
a) the first one scans the body of the email and updates some fields
including the ticket subject:
Description: 10 - On Create, set subject and other fields
Condition: On Create
Action:
Angus Rea wrote:
Hi,
I having a small but annoying problem with two 'On create' scrips
which do the following:
a) the first one scans the body of the email and updates some fields
including the ticket subject:
Description: 10 - On Create, set subject and other fields
Condition: On
Thanks Joop - yes, the following steps fixed the problem:
a) enabled TransactionBatch in /opt/rt3/etc/RT_SiteConfig.pm by adding:
Set($UseTransactionBatch , 1);
b) restarted RT
c) changed the Stage for the 'On Create, autoreply' scrip to
TransactionBatch.
Re the side effects of
