I am trying to understand a bit more how RT works, so I do apologize in
advance for the trivial questions:
1) When someone sends a support email to RT, it first sees if the users
exists on the databases it uses to do user authentication. The local
database is checked last even if it
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From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mauricio Tavares
Sent: Thursday, September 17, 2009 10:35 AM
To: RT Users
Subject: [rt-users] Users and recipients
I am trying to understand a bit more how RT works, so I do
