Kevin,
Yep, forgot about that. Been working mostly on 3.6 and 3.8 systems lately.
Brain fart.
Kenn
On Fri, Sep 14, 2012 at 10:47 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Wed, Sep 12, 2012 at 09:53:23PM -0700, Kenneth Crocker wrote:
Although you could change those status
On Wed, Sep 12, 2012 at 09:53:23PM -0700, Kenneth Crocker wrote:
Although you could change those status values, why? If a ticket is
invoiced or whatever, it is
still open. Why not create a Custom Field that shows what its state
within the open status,
ie. invoiced, check pending
Hello,
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults = {
on_create = 'new',
on_merge
On 09/12/2012 12:57 AM, Maciej Dobrzanski wrote:
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults = {
Maciej,
Although you could change those status values, why? If a ticket is invoiced
or whatever, it is still open. Why not create a Custom Field that shows
what its state within the open status, ie. invoiced, check pending and a
ton of others. This CF could also be used in queries, dashboards,
