Not a technical issue, but I was wondering what RT stats folks report
on/review periodically?
For 5+ years, our RT reports consisted of exporting to an Excel
spreadsheet followed by copy/paste/update of formulas/etc. Mildly time
consuming but the larger issues we had were that we were unable to
Steve,
I believe the Time Worked report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter, neither
does the ticket owner. Anyone who reports time against a ticket creates a
Steve,
I believe the Time Worked report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter,
neither does the ticket owner. Anyone who reports time against a ticket
creates
