Hi; Have anyone tried using the rt client (rt3/bin/rt) from within the web interface (apache2/mod_perl2) ? Or have anyone tried to get 2 RT instances talking to each other (in a method other than email)?
We have 2 sites each with its own RT and sometimes there will be shared issues that both sites need to deal with, the process I thought of is : - have a ticket in RT.com1 , within the ticket display page a button that will create a ticket in RT.com2 (via REST), and another button that allow updating a ticket in RT.com2 from the current ticket (in RT.com1). I am trying to use Apache2::RequestUtil->request to spawn sub process to call the rt client : my $r = Apache2::RequestUtil->request; $r->spawn_proc_prog($com, \...@com_args); where $com is rt3/bin/rt and @com_args being ("create", "-t", "ticket", "set", "subject=$subject", "queue=$queue", "requestor=\"user.n...@email.com\"") to create a ticket and ("correspond", "-m", "$text", "$ticket_number") to update a ticket Creating seem to work fine , however updating is randomly dying with Segmentation fault? Any help or pointers is appreciated, I am not fussed about using Apache2::RequestUtil any alternative is fine for me ? Regards; Roy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com