First, I want to apologize for this question. I know I remember seeing an answer to this problem before, but I guess my google skills are failing me today. :/
When I close a ticket, RT sends an email to the user to let them know it has been closed. If that person is on vacation or something and they have an auto-responder configured, that auto-reply email re-opens the ticket. How can I configure RT to search for keywords in a message (such as 'on vacation') before re-opening a ticket? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com