Based on my previous email, I wanted to have mailto link in my search page
and also ticket display page to easily use local mail clients such as
outlook to send correspond and add comment for a specific ticket.
Based on Kevin's help, now I created a column map and also a callback. I put
them here
On Wed, Mar 17, 2010 at 01:54:43PM +0330, Payam Poursaied wrote:
Hi
I would like to create a more convenient way to reply and comment on
tickets. At the first
step I'm planning to create a link in my ticket searches which open
outlook with appropriate
subject tag to the
Hi
I would like to create a more convenient way to reply and comment on
tickets. At the first step I'm planning to create a link in my ticket
searches which open outlook with appropriate subject tag to the appropriate
email address (i.e. commentAddress of CorrespondAddress of the ticket's
queue).
