Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket?
Our ticket is id# 31 When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as: http://rt.dkp.com:8080/Ticket/Display.html?id=68 I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see: Refers to: (Create) 31: (Ray Corbett) Animation Distributor [open] I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works? How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created? [ARC]<http://www.arcproductions.com/> Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.com<http://www.arcproductions.com>
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