Hi all,
Hoping someone else has done this already I can crib from..
Our team uses RT for trouble tickets, and record how much time they
spend on each update. They also pass tickets among themselves. I run a
very basic report of tickets modified that week in that queue, and,
downloading
-users] getting 'time worked' for one user and one time period
Hi all,
Hoping someone else has done this already I can crib from..
Our team uses RT for trouble tickets, and record how much time they spend on
each update. They also pass tickets among themselves. I run a very basic
report of tickets
