John,
Your Created logic is in reverse. It should be:
Created '13 days ago'.
What you are asking for is all tickets where the Created date itself has a
value less than today minus 13 days. A ticket that was created 20 days ago
would meet that criteria.
Hope this helps.
Kenn
LBNL
On Mon, Nov
Hi. I'm trying to have RT mail us for all unowned tickets that are 14
days or older. I am using the line below, but it seems to be emailing
me for all unowned tickets and ignoring the 'Created' part of the
query. Can someone please tell me what I'm doing wrong? This seems
like it should be
