[rt-users] how to allow subject line if update is from specific email address

Hi All, We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please? Regards, Atif -- Atif Mehboob Linux Administrator Eckoh UK Limited Telford House, Corner Hall Hemel Hempstead, Hertfordshire HP3 9HN T 01442

Re: [rt-users] how to allow subject line if update is from specific email address

On Nov 13, 2014, at 5:06 AM, Atif Mehboob atif.mehb...@eckoh.com wrote: Hi All, We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please? Regards, Atif Hi Atif, We do this using a scrip (in this case