Hi,
quick question: I replied to a mail which had been sent via an RT queue. The
corresponding case was closed but apparently re-opened when my reply arrived.
Is this the expected behaviour? (I would not mind at all, we just wanted to
make sure)
Best regards,
Stefan
--
Dr. Stefan Vollmar,
On Fri, Dec 09, 2011 at 11:02:52AM +0100, Stefan Vollmar wrote:
Hi,
Hi,
quick question: I replied to a mail which had been sent via an RT
queue. The corresponding case was closed but apparently re-opened when
my reply arrived. Is this the expected behaviour? (I would not mind at
all, we