[rt-users] reply by mail re-opens case?

2011-12-09 Thread Stefan Vollmar
Hi, quick question: I replied to a mail which had been sent via an RT queue. The corresponding case was closed but apparently re-opened when my reply arrived. Is this the expected behaviour? (I would not mind at all, we just wanted to make sure) Best regards, Stefan -- Dr. Stefan Vollmar,

Re: [rt-users] reply by mail re-opens case?

2011-12-09 Thread Emmanuel Lacour
On Fri, Dec 09, 2011 at 11:02:52AM +0100, Stefan Vollmar wrote: Hi, Hi, quick question: I replied to a mail which had been sent via an RT queue. The corresponding case was closed but apparently re-opened when my reply arrived. Is this the expected behaviour? (I would not mind at all, we