Re: [rt-users] save addresses on tickets

2015-01-05 Thread Christian Loos
Am 12.12.2014 um 13:33 schrieb Alex Peters: Do you have the option of using a multi-line custom field and writing one address per line? As far as I can see, that's the only really sane way to store multiple free-form values per ticket. I recently got the info from my users that we also need

Re: [rt-users] save addresses on tickets

2014-12-12 Thread Alex Peters
Do you have the option of using a multi-line custom field and writing one address per line? As far as I can see, that's the only really sane way to store multiple free-form values per ticket. This is a bit dirtier, but could you create an Address queue, an Address ticket for each address and

[rt-users] save addresses on tickets

2014-11-27 Thread Christian Loos
Hi, has anyone made a local modification to save addresses on tickets? I'm looking for ideas how to implement this. Our requirements: * multiple addresses per ticket * address types (postal, installation) * search tickets by address We currently use CustomFields (Street, City, ZIP), but can't