>
>Thanks, Jesse. Should I assume that this is a personal version of
>PlainTextPre ?
Yes.
>If so, I would possibly change the either the text
>description and/or the implementation to simply use a fixed width font but
>allow word wrap. This could be done with modern sty
On Feb 11, 2009, at 9:16 AM, Jesse Vincent wrote:
Click "Preferences"
Scroll down to the "Ticket Display" section.
You're looking for "Use Monospace Font"
http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png
It has the help text: "Use fixed-width font to display plaintext
messa
On Tue 10.Feb'09 at 18:08:32 -0800, Jo Rhett wrote:
>
> On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote:
>> If I:
>>- Turn off the HTML composer
>>- Turn off hard wrapping in the plain-text composition window
>>- Go into my preferences and set RT to show plain text mail in a
>>
No change. Full apache stop. rm -rf /var/run/rt38/mason_data/obj.
Apache start.
On Feb 10, 2009, at 6:48 PM, gor...@cryologic.com wrote:
> Perhaps deleting the mason cache before restarting apache may fix it?
>
> Gordon
>
>
> Jo Rhett wrote:
>> FWIW, this setting is now 0 and there are still
Perhaps deleting the mason cache before restarting apache may fix it?
Gordon
Jo Rhett wrote:
> FWIW, this setting is now 0 and there are still tags in the
> output.
>
>
> Go into my preferences and
>
> $ grep TextPre /usr/local/etc/rt38/*
> /usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTe
FWIW, this setting is now 0 and there are still tags in the
output.
Go into my preferences and
$ grep TextPre /usr/local/etc/rt38/*
/usr/local/etc/rt38/RT_Config.pm:=item C<$PlainTextPre>
/usr/local/etc/rt38/RT_Config.pm:to be displayed correctly. By
setting $PlainTextPre they'll be
/usr/l
The only thing I can find in the configuration is $PlainTextPre which
was set to 1. I changed it to 0 and restarted apache and this has not
changed anything. I even created another test ticket to be certain.
On Feb 10, 2009, at 6:08 PM, Jo Rhett wrote:
> On Feb 10, 2009, at 5:33 PM, Jesse Vi
On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote:
> If I:
>- Turn off the HTML composer
>- Turn off hard wrapping in the plain-text composition window
>- Go into my preferences and set RT to show plain text mail in a
> monospace font (inside a , essentially)
>
> Then yes, RT will
Ok,
If I:
- Turn off the HTML composer
- Turn off hard wrapping in the plain-text composition window
- Go into my preferences and set RT to show plain text mail in a
monospace font (inside a , essentially)
Then yes, RT will not wrap the content of your message.
I'm not reall
On Tue 10.Feb'09 at 17:03:34 -0800, Jo Rhett wrote:
> On Feb 10, 2009, at 4:58 PM, Jesse Vincent wrote:
>> Can you provide a screenshot of a whole ticket (with history) that
>> exhibits this?
>
>
> Attached.
Can you resend that after clicking 'full headers'?
Also, have you customized RT's ti
On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote:
>> And back to my original report. When I create a ticket inside the RT
>> web interface, the paragraphs of text DO NOT WRAP when I view them
>> inside the very same RT web interface.
>
> That's very different. But with RT's "Web 2" style, I can't
On Tue 10.Feb'09 at 16:55:11 -0800, Jo Rhett wrote:
> I just replicated it on every brower for both Mac and Windows, so it's
> definitely a "feature" in 3.8.2.
Can you provide a screenshot of a whole ticket (with history) that
exhibits this?
___
htt
I just replicated it on every brower for both Mac and Windows, so it's
definitely a "feature" in 3.8.2.
On Feb 10, 2009, at 4:32 PM, Bill Davis wrote:
> Jo Rhett wrote:
>> On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote:
And back to my original report. When I create a ticket inside
Jo Rhett wrote:
> On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote:
>>> And back to my original report. When I create a ticket inside the RT
>>> web interface, the paragraphs of text DO NOT WRAP when I view them
>>> inside the very same RT web interface.
>>
>> That's very different. But with R
On Feb 10, 2009, at 1:43 PM, Jesse Vincent wrote:
And back to my original report. When I create a ticket inside the RT
web interface, the paragraphs of text DO NOT WRAP when I view them
inside the very same RT web interface.
That's very different. But with RT's "Web 2" style, I can't
replica
>
> And back to my original report. When I create a ticket inside the RT
> web interface, the paragraphs of text DO NOT WRAP when I view them
> inside the very same RT web interface.
That's very different. But with RT's "Web 2" style, I can't replicate it
on Firefox (Mac), Safari (Mac), Ope
On Feb 10, 2009, at 1:16 PM, Jesse Vincent wrote:
> It sure can be. My mail clients all autowrap long lines. As a
> _personal_ preference, I generally find myself happier having my
> client
> rewrap incoming mail than accepting someone else's default.
This bug report was about the web interface
> I understand that, but I don't understand "no wrap at all". The ticket I
> created has a few lines with 3000+ characters. That's *never* useful.
It sure can be. My mail clients all autowrap long lines. As a
_personal_ preference, I generally find myself happier having my client
rewrap incom
On Feb 10, 2009, at 12:18 PM, Jesse Vincent wrote:
> Different people and different organizations have different
> preferences
> for line wrap. When you're free of 80 column terminals, (either
> because
> you have a phone which displays 30-50 characters per line or a client
> which displays 90
> > Set($MessageBoxWrap, "SOFT");
> >
> > Set($MessageBoxWrap, "HARD");
>
>
> I certainly can do -- but why is this an option? Is there any reason
> for Soft mode, ever?
Different people and different organizations have different preferences
for line wrap. When you're free of 80 column term
> Jo Rhett wrote:
>> Most of our tickets are created through e-mail so I didn't notice
>> this.
>> I just created a ticket inside RT 3.8.2 using the "New Ticket In"
>> button at the top of the page and the text is unreadable when
>> viewing the ticket because my paragraphs simply aren't lin
Jo Rhett wrote:
> Most of our tickets are created through e-mail so I didn't notice this.
>
> I just created a ticket inside RT 3.8.2 using the "New Ticket In"
> button at the top of the page and the text is unreadable when viewing
> the ticket because my paragraphs simply aren't line wrapping
Most of our tickets are created through e-mail so I didn't notice this.
I just created a ticket inside RT 3.8.2 using the "New Ticket In"
button at the top of the page and the text is unreadable when viewing
the ticket because my paragraphs simply aren't line wrapping. There
is a scrollbar
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