Ok,
The sql perf is fine, but the www perf, what do you monitor exactly? The apache
stats? This will bring you back only the apache information, not how rt is
working.
We do at this moment a login and ticket opening with wget and graph this in
cacti, but this is not the correct result we get, because we have the time for
login and open the ticket, a summary of two "user actions"
I'm searchin for a way to monitor this without the login process.
Torsten
-----Original Message-----
From: Kobus Bensch NF <[EMAIL PROTECTED]>
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; [EMAIL PROTECTED] <[EMAIL
PROTECTED]>; rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com>
Sent: Fri Sep 28 21:33:46 2007
Subject: Re: AW: Re: AW: Re: [rt-users] RT bottlenecks
Well it depends on what you want to monitor
we monitor the sql perf
www perf
graph this and so on
let me know specifics and i can try and help
Ham MI-ID, Torsten Brumm wrote:
Yes we too, how do you do this exactly?
Torsten
-----Original Message-----
From: Kobus Bensch NF <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]>
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> ;
[EMAIL PROTECTED] <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> ;
rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com>
<mailto:rt-users@lists.bestpractical.com>
Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt
performance? Response times etc? We are using a scrip at this moment which does
a wget and this pain in the ass.
Any idea is welcome
Torsten
-----Original Message-----
From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> <mailto:[EMAIL
PROTECTED]> <mailto:[EMAIL PROTECTED]>
To: Mathew <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]>
<mailto:[EMAIL PROTECTED]>
CC: rt-users@lists.bestpractical.com
<rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com>
<mailto:rt-users@lists.bestpractical.com>
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them
please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
> Version 3.6.1 actually. I'll give it a try though and see
what happens.
> I know there is a benchmarking method that was explained in
the RT
> training I attended so I'll look in my documentation and see
what I find
> for that.
>
> Keep up with my goings on at http://theillien.blogspot.com
>
> Roy El-Hames wrote:
>
>> Matthew;
>> What version of RT are you using?
>> With > 3.6.1, I noticed slowness with transaction custom
fields queries,
>> if you do not use them try and comment out the following
lines from
>> html/Ticket/Elements/ShowTransaction
>>
>> %# if ($Transaction->CustomFieldValues->Count) {
>> %# <& /Elements/ShowCustomFields, Object =>
$Transaction &>
>> %#}
>>
>> You may find tickets display quicker --but again do this if
you do not
>> use Transaction CF's--
>>
>> Regards;
>> Roy
>>
>> Mathew wrote:
>>
>>> I've been informed that some are beginning to complain
about the speed
>>> of RT when it comes to loading tickets that contain
attachments. This
>>> has led to the question of distributed computing in the way
of load
>>> balancing. I'd like to avoid moving in this direction with
RT as we
>>> don't have the need for it. Our user base is small as is
our ticket
>>> count.
>>>
>>> It would seem that most of the bottleneck comes from
actually loading
>>> the page. I've found that tickets with numerous
transactions (exact
>>> number not known) tend to be slow to load even without
attachments.
>>>
>>> How should I go about pinpointing the bottleneck so I can
find a
>>> solution that won't require a major tech refresh?
>>>
>>>
>>> Mathew
>>>
>>>
>>
>
>
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