On Wed, Apr 25, 2007 at 07:42:17AM -0600, Warren Macey wrote:
Hi all,
Currently I have RT set up tht it sends notification of a ticket closure to
the client with a link to a customer support satisfaction survey. There
exists some instances where we may not want this email to be sent.
For
Hello,
--Am 25. April 2007 07:42:17 -0600 schrieb Warren Macey
[EMAIL PROTECTED]:
I had a brainwave that said that I could add some custom field and write
a scrip condition that would check this field on resolve to see if it
should send the notice or not, but this seemed a little hokey to me
I had a brainwave that said that I could add some custom
field and write
a scrip condition that would check this field on resolve to
see if it
should send the notice or not, but this seemed a little
hokey to me and
I just wonder if there is a better, more efficient, way to
Hello,
--Am 25. April 2007 09:49:51 -0700 schrieb Schultz, Eric
[EMAIL PROTECTED]:
What I would like to see is a checkbox that you can click to turn off
sending email for *any* reply (just for that reply), rather than only
for setting a particular status. I already have it so that setting
