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- Original Message
From: Jacob Helwig <[EMAIL PROTECTED]>
To: RT-Users@lists.bestpractical.com
Sent: Tuesday, October 23, 2007 7:41:19 AM
Subject: RE: [rt-users] Making a field mandatory for ticket resolution.
It sounds like http://wiki.bestpractical.com/view/MandatorySubject could
be modified
: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Making a field mandatory for ticket resolution.
My boss wanted the same from me. As a sledgehammer fix, I set it so
that any action taken on a ticket defaults to 10 min by editing
local/html/Ticket/Update.html
I'm sure there would be a way to add some
My boss wanted the same from me. As a sledgehammer fix, I set it so
that any action taken on a ticket defaults to 10 min by editing
local/html/Ticket/Update.html
I'm sure there would be a way to add something to the UI (i.e. a
javascript snippet) but I've been pulled off onto other projects for t
