Christopher,
What rights have you given the role owner both globally and for that
queue? CommentOnTicket allows modification ONLY to the comments part of
a ticket, not the status or dates, etc. Do you have RightsMatrix? That
will help a great deal in finding out who can do what and where
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
This RT extension can help you understand how users end up with rights.
On 12/6/07, Christopher Short [EMAIL PROTECTED] wrote:
Hi,
I have users who can modify tickets in a queue that I didn't expect.
PROTECTED]
Sent: Friday, December 07, 2007 4:52 AM
To: Christopher Short
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Modify without ModifyTicket?
Christopher,
What rights have you given the role owner both globally and for that
queue? CommentOnTicket allows modification ONLY
