> The unprivileged user has currently the following rights: > - ReplyToTicket > - ShowTicket > - ModifySelf
At least in my testing of v3.6.1 ShowTicket turned out to be Show ANY Ticket. :-) What I did was set up the Requestor to have the ability to view their own ticket. Go into Configuration, Global, Group Rites, scroll down to Roles, Requestor - add 'ShowTicket'. (and take it away from Everyone in the Global or Queue setup where you put it). - Scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
