IMHO, there are much better ways (and more secure ways) of fixing this problem. In my case customers have secure queues and are members of groups that only have access to their secure queues. The only difficulty is that users must be added to the ticket system in order to gain access to their particular queue.
Ted Serreyn -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Bureau Sent: Tuesday, October 24, 2006 3:07 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] get rid of 'Goto Ticket' option ver 3.4.5 Hello, We would like to get rid of this button (towards the top of the screen) for users that have no rights. We would like for our 'customers/requestors' not to be able to randomly punch in ticket numbers to see cases that they are not involved in... Thanks. -- Jim Bureau Computer Technician Shaker Regional School District e: [EMAIL PROTECTED] p: 603-267-9223 f: 603-267-9225 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
