Frustratingly, I still can't reproduce the error locally on a handful of
long-lived RT instances all of which have been upgraded through 4.0.12.
Hi Thomas,
Thank you for spending the time looking into this. Seeing as how my last step
of laying down a new install base corrected the matter on
@lists.bestpractical.com'
Subject: RE: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global-RT At A Glance
error
Hi Thomas,
Have you run rt-validator?
Log file attached. All references are likely due to the deletion of old user
records directly from mysql which we now know is not recommended.
What are the output
On 05/17/2013 09:13 AM, Pete Beebe wrote:
Hi Thomas,
Looks like the mail filter stopped this one from going through due to
the attached log file. Re-forwarding minus log file.
It was briefly stopped, yes, but I let it through manually. There's a
size limit on posts at which point they
Hi Thomas,
Out of curiosity, how did you reinstate the user records?
On the original RT 3.8.5 server I had a couple of mysql dumps available with
the previously deleted records still intact. On the original server I copied
one of the mysql backups to the RTDEV server, imported it into an
On 05/17/2013 01:36 PM, Pete Beebe wrote:
Can you run `diff -ruN` against the two install trees (the one
you backed up and the one currently in use)?
Zip file is 190KB in size. I will be sending it separate from this
reply. I cut out the session_data diff output to trim down the
original
Hi Thomas,
Just performed the RT migration from MySQL to Oracle using just 4.0.11 and
re-tested the Global RT At A Glance error without issue.
I will now repeat the 4.0.11 to 4.0.12 upgrade using just Oracle and update
with results.
~Pete_Jibe
Disclaimer: This electronic message may contain
On 05/15/2013 02:24 PM, Pete Beebe wrote:
Hi Thomas,
The 4.0.11 to 4.0.12 Oracle upgrade completed and this RT At A Glance
issue still did not reappear. This was all done on our Dev system,
however. The Prod OS/config is a clone of the so I'm at a loss as to
what the difference would be
Thanks for the information, notes below.
On 05/09/2013 09:29 AM, Pete Beebe wrote:
Do you have any local customizations?
None that I'm aware of. Only plugins I've currently go in place are:
RT::Authen::ExternalAuth RT::Extension::ActivityReports
Can you send us the output of running this
On 05/04/2013 07:22 PM, Pete Beebe wrote:
I just completed a migration from MySQL to Oracle as well as an
upgrade from 3.8.5 to 4.0.12. So far everything is running well
however I have run across one error that occurs when, as super user,
I click on the Global--RT At A Glance link. I receive
