I have the same problem.
Can you post a the exact url where you post it? or a detailed procedure on how
you do it. Thank you.
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My department is implementing a policy that every open RT ticket must be
updated at least once a week by the ticket owner. Thus I want to write
a query so that a ticket owner can see a list of all tickets that they
haven't updated in the previous week.
I tried doing this:
LastUpdated '1 week
Hi,
We use AT with older version of RT (3.4.5). Does anyone use it with RT
3.6? Does it work with the most recent RT?
Tom
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Hi everyone,
I am using RT 3.6.3 on Debian 4.0.
I created a custom field to upload a file.
Now I need this file to be sent as attachment when resolving the ticket.
How can I achieve this?
The special header 'RT-Attach-Message: Yes' doesn't do the trick.
Thanks, André
--
André Esser
[EMAIL
Hi to all,
we have the same problem trying to search the Content of an article custom
field.
We have several Custom Fields of type Fill in one text area associated to our
classes.
When we try to search in a selected Class by matching a word in the custom
field content as result we have a list
We use AT with older version of RT (3.4.5). Does anyone use it with RT
3.6? Does it work with the most recent RT?
Yes, we use Asset Tracker heavily and recently upgraded from 3.4.5 to 3.6
without any problems. One thing I found using the RT make upgrade or whatever
is that is chmod'ed the
On Jan 26, 2007, at 12:43 PM, Philip Kime wrote:
I found using the RT make upgrade or whatever is that is chmod'ed
the AssetTracker tree to something like 750 so check the
permissions afterwards.
RT's install procedure goes about and mucks up permissions on
anything and everything it
Hello list!
I used to use RT-3.4.1 on MySQL and I´m trying to migrate to RT-3.6.1 on
PostgreSQL 8.1.
I´m having some problems with the database import process.
I get the same errors many times:
ERROR: invalid byte sequence for encoding UTF8:
and
invalid input syntax for integer:
Can I just
On Fri, Jan 26, 2007 at 09:20:32PM -, Colin Durrant wrote:
Hi Todd
Seems to be a few people keen to get hold of AT including ourselves. We
are will be happy to give you some free web hosting / domain name if
that will help get it back online?
Many thanks
Thanks for the offer. I
Hi Todd
Seems to be a few people keen to get hold of AT including ourselves. We
are will be happy to give you some free web hosting / domain name if
that will help get it back online?
Many thanks
Colin.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Since upgrading from RT 3.5 to 3.6.3 I've been having problems with some
of the Statistics reports.
The major problem is that two of the reports don't appear when invoked.
The chart box is blank. The reports are Tickets by status per day,
Time to Resolve tickets by Queue.
A minor problem
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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I am trying to install RT3.-6.1 on a Debian Etch machine and when I ran make
testdeps I get something is missing:
Test::Expect 0.30
but when I run perl -MCPAN -e 'install Test::Expect
I get the following
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on
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