[rt-users] Disabling Password Fields and making others readonly

Hi all. RT version 3.6.7 As I sync data to the user´s preferences fields I want to make input fields readonly and disable (or make invisible) the password fields in user´s preferences. Therefore I changed the file /usr/share/rt3/html/User/Prefs.html These changes do not seem to take effect. I

Re: [rt-users] problems with install

I have gotton the make initialize-databse to work and have the web-interface setup and is working but I cannot login. It tells me uknown user or password. I have tries root,and rt_user. looked in mysql database and see the user root under the users table not sure if I'm doing something wrong.

Re: [rt-users] Disabling Password Fields and making others readonly

Have you restarted apache and cleaned the mason cache? Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn,

Re: [rt-users] Disabling Password Fields and making others readonly

Ham MI-ID, Torsten Brumm wrote: Have you restarted apache and cleaned the mason cache? Apache has been restarted, but I forgot the mason cache. Thanks. Best Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Reminder Emails

Hi Bill, I do something kind of like that. When a ticket is created in a queue that I want reminders sent on, I have an OnCreate scrip put a value into a CF named 'NagDays'. This value determines when reminders should be sent on each ticket (send reminder if now() is within NagDays of

Re: [rt-users] Reminder Emails

Bill, If you had a nightly Cron Job, that would work. Otherwise, I think RT scrips, etc are triggered by transactions only. I don't think it would be checking around the DataBase looking for tickets that have a reminder with a due date. Just a thought. Kenn LBNL On 7/9/2008 10:46

Re: [rt-users] Reminder Emails

Thanks, Gene. If you don't mind sending the scrip, sure. In reading how you set the reminders, is this only when creating tickets? What I mean is, can other owners set the reminders after the ticket is created? -Bill From: Gene LeDuc [mailto:[EMAIL

Re: [rt-users] Reminder Emails

The trigger for generating a reminder is a value in a custom field named NagDays. That value can be set via an OnCreate scrip (which is the way I do it) or manually by a user via the RT webgui. If NagDays doesn't exist or doesn't have anything in it, then the ticket is ignored. I'll send you

Re: [rt-users] Reminder Emails

Okay. That would be great. From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 09, 2008 3:25 PM To: Candelario, Bill Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Reminder Emails The trigger for generating a reminder is a value in a

[rt-users] help with RequestTracker and lighttpd

Hi all, Found a HowTo for setup lighttpd with FastCGI using Mason for RequestTracker http://trac.lighttpd.net/trac/wiki/RequestTracker Tried it and have some troubles with it... I can start lighttpd and login into RequestTracker and I see the queues - but if I click on a queue I get the

Re: [rt-users] help with RequestTracker and lighttpd

Hi I'm using patch for .fcgi for lighttpd Hi all, Found a HowTo for setup lighttpd with FastCGI using Mason for RequestTracker http://trac.lighttpd.net/trac/wiki/RequestTracker Tried it and have some troubles with it... I can start lighttpd and login into RequestTracker and I see the

Re: [rt-users] help with RequestTracker and lighttpd

Hi, Would you send it to me? That would be very nice... Regards, Raphael Ilia Kantor schrieb: Hi I'm using patch for .fcgi for lighttpd Hi all, Found a HowTo for setup lighttpd with FastCGI using Mason for RequestTracker http://trac.lighttpd.net/trac/wiki/RequestTracker Tried it

[rt-users] can't assign ticket as superuser

I just newly setup RT using version 3.6.7 but everytime I create new ticket, I couldn't see the users where I want to assign it on the Owner field. I'm creating a ticket using 'root' as superuser. Is this a bug? Any hints? Thanks! Marvin. ___

Re: [rt-users] can't assign ticket as superuser

Marvin, They need to have the OwnTicket right granted to them. As a word of warning, granting rights to queues/tickets on the global level (system groups and some roles) can dramatically affect the speed of response you get with RT pertaining to searches and/or building the home page.