[rt-users] problem with upgrade rt 3.6.7-3.8.1rc4

2008-08-15 Thread Alexander Kubatkin
Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD ports current database 2 years old and have size ~500MB and attachments have 112888 elements but i can't upgrade to

Re: [rt-users] problem with upgrade rt 3.6.7-3.8.1rc4

2008-08-15 Thread Jesse Vincent
On Aug 15, 2008, at 8:02 AM, Alexander Kubatkin wrote: Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD ports current database 2 years old and have size ~500MB

Re: [rt-users] problem with upgrade rt 3.6.7-3.8.1rc4

2008-08-15 Thread Alexander Kubatkin
В сообщении от Пятница 15 августа 2008 вы написали: On Aug 15, 2008, at 8:02 AM, Alexander Kubatkin wrote: Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD

[rt-users] Default status' for queue lists.

2008-08-15 Thread Curtis Bruneau
In the Quick Search queue listing on RT at a Glance is there a way to change the default status' that is searched? It individually shows new/open/stalled and the queue link itself has all three.. I would like to exclude stalled from the main link. I know I could achieve this editing files but

[rt-users] make initialize-database error

2008-08-15 Thread Chaim Rieger
innodb is not disabled In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql

Re: [rt-users] make initialize-database error

2008-08-15 Thread Jerrad Pierce
Was your MySQL maybe *built* without InnoDB? P.S. Why aren't the rt lists configured for reply-to list? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] make initialize-database error

2008-08-15 Thread Chaim Rieger
Jerrad Pierce wrote: Was your MySQL maybe *built* without InnoDB? -- Cambridge Energy Alliance: Save money the planet i installed the binary, if it was built without innodb support it wouldnt start up with the current my.cnf -- -- Chaim Rieger

Re: [rt-users] make initialize-database error

2008-08-15 Thread Jerrad Pierce
i installed the binary, if it was built without innodb support it wouldnt start up with the current my.cnf I wasn't sure. Not all applications are as finicky as Apache, and are more lax in their acceptance of input i.e; not blowing up because you specify irrelevant options -- Cambridge

Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0

2008-08-15 Thread Ruslan Zakirov
1) try 3.8.1rc5 2) do you upgrade mysql as well? On Tue, Aug 12, 2008 at 10:55 AM, Jean-Michel Barbet [EMAIL PROTECTED] wrote: Jean-Michel Barbet wrote: The problem with accents is fixed. Sorry, I spoke too soon. I still have a problem with the column Content of the Attachements table. In

Re: [rt-users] customizing rt, question

2008-08-15 Thread Tim Cutts
On 15 Aug 2008, at 4:53 pm, Chaim Rieger wrote: we (the company i work for) is thinking about allowing web access to the world for our rt. we have multiple instances of it in house, and use it extensively. however prior to rolling it out, they would like to see a plain login page with

[rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
Hi everyone, This may seem like a dumb question, BUT...how do I get the hierarchy view of my tickets (child/parent/depends on, etc)? I tried reading through the manual but I couldn't find it (unless I overlooked it). Thank you!! Helmuth ___

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Jerrad Pierce
Click the links tab for a ticket, and then the Graph anchor in the upper right corner. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread scott smith
Helmuth Ramirez wrote: Thanks Jerrad, I think I either don’t have it or I’m doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Rt3.8 package for debian

2008-08-15 Thread Andrew Ruthven
Hi Johan, The packages that Emmanuel Lacour have built only include the required dependencies for Etch (they're already present for Lenny). I've built some RT 3.8.1rc5 packages which I've been using on Lenny. I've back-ported them to Etch, but haven't tested them on Etch. Feel free to try using

[rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5

2008-08-15 Thread Miles Scruggs
I just did an upgrade, everything seems to be working fine, just for kicks I tried to create a ticket and I get this error: Can't call method HasRight on an undefined value at /opt/6sq-rt/ bin/../lib/RT/User_Overlay.pm line 1209. Trace begun at

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. Thanks for your help From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 6:21 PM To:

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread scott smith
Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Thanks Scott. From: scott smith [mailto:[EMAIL PROTECTED]

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread scott smith
Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj restarted httpd (just for good measure) logged in, still don't have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not. Thanks From: scott smith

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
More details I tried doing a configure with ./configure --with-web-user=apache --with-web-group=apache --with-modperl2 --with-mysql --enable-graphviz --enable-gd added the graphviz and gd to my original line. Once that was done it showed missing dependencies. Ran fixdeps and got

Re: [rt-users] Hierarchy View in 3.8

2008-08-15 Thread Helmuth Ramirez
Ok, I spoke a wee bit too soon. I have the graph option, but when I go to graph something I don't get the pretty chart. I get this in my log Error: Layout was not done. Missing layout plugins? I guess its just a little something I'm missing? From: [EMAIL