[rt-users] Upgrade trouble 3.8.1

2009-01-09 Thread Aaron Guise
Hi, I have applied the updates to the schema but whenever I try to view an attached image I get this instead; [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg] http://hamrttest/Ticket/Attachment/235/90/image001.jpg This is instead of any binary type attachments. However when

[rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Hi, can RT3 be made ITIL-compliant? I know that ITIL is more about processes etc, but my boss has decided we need an ITIL-compliant ticketing-system What can I tell him about RT + ITIL? Regards, Rainer ___

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-09 Thread Martin Maurer
On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: Andrew published well working Lenny packages for 3.8.1 (deb http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also similar packages are available in Debian experimental. As Debian Lenny is the next stable, where can I

Re: [rt-users] Self service error on page IE 6

2009-01-09 Thread Jesse Vincent
On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote: Hi all, I have a customer which uses the Self Service HTTP interface using IE 6.0 The customer complains he cannot see the issue description text box when trying to submit new issue. Monti, You don't mention what version of RT

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Jesse Vincent
On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote: Hi, can RT3 be made ITIL-compliant? According to the ITIL specification (as of the last time I read it), the answer is tools can not be made ITIL compliant. An organization can use tools to implement ITIL-compliant processes.

Re: [rt-users] Upgrade trouble 3.8.1

2009-01-09 Thread Jesse Vincent
On Sat, Jan 10, 2009 at 12:46:24AM +1300, Aaron Guise wrote: Hi, I have applied the updates to the schema but whenever I try to view an attached image I get this instead; [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg]

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Mike Peachey
Jesse Vincent wrote: Does your boss know which of the ITIL areas/practices/functions he's looking to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your boss know what ITIL means? Or has he just been handed a buzzword from a more senior manager or

Re: [rt-users] upgrading to 3.8.2 from versions prior to 3.8.x

2009-01-09 Thread Jesse Vincent
On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote: Slightly confusing instructions (and different from 3.8.0) on upgrading a mysql database. First, the instructions say to run /opt/rt3/sbin/rt-setup-database telling the script the current version you are running.

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Richard Foley
On Friday 09 January 2009 14:44:12 Jesse Vincent wrote: can RT3 be made ITIL-compliant? According to the ITIL specification (as of the last time I read it), the answer is tools can not be made ITIL compliant. An organization can use tools to implement ITIL-compliant processes. Various

Re: [rt-users] upgrading to 3.8.2 from versions prior to 3.8.x

2009-01-09 Thread jmoseley
Jesse Vincent je...@bestpractical.com wrote: On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote: So, in the setup-database script, do you tell it to stop at 3.8.0, or 3.7.87? Meaning, if I choose 3.8.0, does the script stop after installing the 3.7.87 schema

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-09 Thread Dominic Hargreaves
On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: The point is that Lenny will be the stable release soon and I see no way to use experimental repos or a mix - so we need Lenny packages. That's not quite true. It's perfectly possible to add additional resources to the

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Mike Peachey schrieb: Jesse Vincent wrote: Does your boss know which of the ITIL areas/practices/functions he's looking to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your boss know what ITIL means? Or has he just been handed a

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Mike Peachey
Rainer Duffner wrote: Mike Peachey schrieb: Does your boss know what ITIL means? Or has he just been handed a buzzword from a more senior manager or (more likely) a corporate-sponsored newsletter/magazine? I'm not sure. ;-) Maybe he just wants to go with a commercial package. I

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-09 Thread Dominic Hargreaves
On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: We are more or less finished with the virtual appliance, so the only open issue is the repository. (currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1 but I am not sure if this will be maintained in the

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Kenneth Marshall
On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote: Mike Peachey schrieb: Jesse Vincent wrote: Does your boss know which of the ITIL areas/practices/functions he's looking to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before:

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Richard Foley
On Friday 09 January 2009 15:46:52 Rainer Duffner wrote: Mike Peachey schrieb: Jesse Vincent wrote: Does your boss know which of the ITIL areas/practices/functions he's looking to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your

[rt-users] how to display actual ticket ID/Number in On create template?

2009-01-09 Thread Remy Berrebi
hi, i'm using the Approval example on wiki and it's fine, but i want that approval user receive an email with direct URL of ticket created after approval request submission... and i don't find how to do it :-( here is my template : ===Create-Ticket: aproval Subject: Approval needed for :

[rt-users] 3.8.1 and RTAddressRegexp

2009-01-09 Thread Scott Sherrill
Our RT server (support.remc1.net) has three email addresses forwarding in for email requests. supp...@support.remc1.net supp...@remc1.net - supp...@support.remc1.net helpd...@bhkfirst.org - supp...@remc1.net Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address other than

[rt-users] No response

2009-01-09 Thread Kenneth Crocker
To all, I sent this before and got no response. Is it showing? We are planning to move up to 3.8.2 soon (a month?). One of the things my users do not like is that there are many CF's that are sowing up in their Modify Ticket screen that some use, some don't ,but needs to be

[rt-users] Another No response

2009-01-09 Thread Kenneth Crocker
To all, I also sent this and received no response. I'm wondering if they are getting thru? We have many users that like to create their own tickets from the email they get from their users (requestors). That way they can copy the part of the email body that makes sense and leave

[rt-users] RT 3.8.2 prompts for login when viewing tickets via search

2009-01-09 Thread Narendra Mehta
I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2 without any problem I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3 database from 3.6.4 and restored it on 3.8.2.Ran

Re: [rt-users] No response

2009-01-09 Thread jmoseley
To all, I sent this before and got no response. Is it showing? We are planning to move up to 3.8.2 soon (a month?). One of the things my users do not like is that there are many CF's that are sowing up in their Modify Ticket screen that some use, some don't ,but needs to

Re: [rt-users] RT 3.8.2 prompts for login when viewing tickets via search

2009-01-09 Thread jmoseley
Did you complete step four in UPGRADING.mysql? James Moseley Narendra Mehta narendra.me...@s

Re: [rt-users] Upgrade trouble 3.8.1

2009-01-09 Thread Aaron Guise
yeah, I had followed those instructions too. On all binary atachments I am now getting an error saying the attachment cannot be displayed, because it contains errors. On Sat, Jan 10, 2009 at 2:46 AM, Jesse Vincent je...@bestpractical.comwrote: On Sat, Jan 10, 2009 at 12:46:24AM +1300,

Re: [rt-users] No response

2009-01-09 Thread Kenneth Crocker
James, Actually, the Custom Fields are all over the place, even though we set up the sequence for the queue (Config-Queues-select Queue-Custom Fields). What I was hoping was that the queue setting would actually work in 3.8.2 (it doesn't in 3.6.4 which is what we have) and perhaps

[rt-users] SelfService for Privileged users?

2009-01-09 Thread Thierry Thelliez
Is there a setting somewhere to 'force' the UI for privileged users to use the SelfService pages? Thanks, Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] Richtext spell checker

2009-01-09 Thread Sean
Has anyone got this working? I've spent 16+ hours trying to get this to work. It seems simple enough. i got past the part where it was saying page not found, and now just get php script errors in the spellchecker.php Thanks. --- On Sun, 10/12/08, Jesse Vincent je...@bestpractical.com wrote: