[rt-users] CSS in source code

Hi all! And. good morning! :-) I have a new page for my client in RT. I'm trying to modify this page adding css code in several tags, but the format is not seen as it should. I put a simple example that I'm using in that page: ** The page's name is lalala.html ** I have a table,

Re: [rt-users] CSS in source code

I have found this link [1] on RT Wiki. Should I do it this way?? [1]: http://wiki.bestpractical.com/view/CustomizingWithCallbacks http://wiki.bestpractical.com/view/CustomizingWithCallbacks Regards, ALBERTO VILLANUEVA VAL Consultor Altran

[rt-users] Upgrading - 3.6.5 - 3.8.2

Hi, In following the upgrade docs we apply updates to schema with /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade But this gives me error below. Any ideas how I could progress past this issue? Output from console; Processing 3.7.1 Now inserting data

Re: [rt-users] Problem Tools, Reports Postgres 3.8.2

Thank you for the information. I was hoping that it was something like that. Stick with your areas of expertise to reduce support costs. We are more the other way here with more PostgreSQL than MySQL. What is your plan to provide redundancy/business continuity for your RT instance and what

Re: [rt-users] Upgrading - 3.6.5 - 3.8.2

On Mon, Mar 16, 2009 at 11:30:22PM +1200, Aaron Guise wrote: Hi, In following the upgrade docs we apply updates to schema with /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade But this gives me error below. Any ideas how I could progress past this

[rt-users] custom template probs using RT::Group

Hi, On RT 3.8.2 I am trying to use the example here: http://wiki.bestpractical.com/view/SendEmailAction When I try and use the section in the template as described in the wiki: To: { my $GroupObj = RT::Group-new($user); $GroupObj-LoadUserDefinedGroup('Group Name');

[rt-users] Is RT allright being OK ?

Hello, I discovered I had mistakes in my scrips (forgot the -ISO cast), but I am puzzled : is it normal that my table and field name are lower case even though I installed request tracker with the rt-setup-database script ? Will it be a problem upgrading ? Here is a short sample of

[rt-users] Asset Tracker + 3.8.2 possible?

Greetings, I'm just getting started with trying to set up a test-instance of RT. Before I possibly break what I've so far accomplished can anyone tell me if Asset Tracker 1.2.3 will work with rt-3.8.2? In the README file there're instructions to patch rt-3.4 but I'm reluctant

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

On Wed, Feb 04, 2009 at 02:05:27PM +, Dominic Hargreaves wrote: On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote: I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new

Re: [rt-users] Asset Tracker + 3.8.2 possible?

I would use 1.2.4b1 from the repo. http://code.google.com/p/asset-tracker-4rt/source/checkout No patching of RT is necessary. Confidence level is high. :) On Mon, Mar 16, 2009 at 12:08 PM, charlie derr cd...@simons-rock.edu wrote: Greetings,        I'm just getting started with trying to set

[rt-users] ruby library for REST access status

I have completed a first version of a ruby library for accessing RT via the REST interface. It supports adding/modifying/corresponding on tickets, adding/modifying users, and attachments (initially, as long as they fit in memory. Streaming attachments and chunking them via HTTP is on my todo

Re: [rt-users] Asset Tracker + 3.8.2 possible?

Charlie, You can disregard that. At least I did when I installed on my RT but I am on 3.6 John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia 222 North 17th Street Philadelphia, Pa. 19103 Tel: 215-965-1714 Fax: 215-587-3525 Remember! That light at the end of the tunnel Just

Re: [rt-users] Is RT allright being OK ?

jul wrote, On 3/16/09 11:17 AM: Hello, I discovered I had mistakes in my scrips (forgot the -ISO cast), but I am puzzled : is it normal that my table and field name are lower case even though I installed request tracker with the rt-setup-database script ? Yes. SQL names are

[rt-users] RTFM installation problem

Hi I try to install RTFM and I got this error when I ran make initdb /usr/bin/perl -Ilib -I/opt/rt3/local/lib -I/opt/rt3/lib /opt/rt3/sbin/rt-setup-database --action schema --datadir etc --dba RT2 --prompt-for-dba-password Setuid/gid script is writable by world. ...returned with error: 6400

[rt-users] Victor Da Fonseca/KW/ECS/SCHINDLER est absent(e).

Je serai absent(e) du 16/03/2009 au 20/03/2009. I'am out of office between 16/03/2009 and 20/03/2009. Mail is not forwarded. * Nota : Les informations contenues dans ce message sont exclusivement destineacute;es aux personnes nommeacute;es ci- dessus

[rt-users] CreatedMonthly Graphs broken with Custom Field parameter?

I have a RT 3.8.2 instance setup and I like to use the CreatedMonthly bar graph to see ticket histories. The graph, however, appears to break if you try to use it with a search that includes a custom field parameter. For example, if I search for all tickets in our firewall queue with the Request

[rt-users] FW: RTFM installation problem

Hi I try to install RTFM and I got this error when I ran make initdb /usr/bin/perl -Ilib -I/opt/rt3/local/lib -I/opt/rt3/lib /opt/rt3/sbin/rt-setup-database --action schema --datadir etc --dba RT2 --prompt-for-dba-password Setuid/gid script is writable by world. ...returned with

[rt-users] RT Performance - Intermittent slow spells

Hi, We are currently having some intermittent problems where our RT stops responding. I have isolated this I think to a database problem of some sort. I turned on Slow Query logging and this is what MySQL picked up. Any ideas what may cause such performance issues. It is intermittent but very

[rt-users] sort by Custom field

I have some users asking to be able to CLICK on the headers in a search. Headers that contain custom fields are not clickable. How can I make them functional and clickable by our users? Matt ___