Any help?
El 15 de marzo de 2012 09:39, Juanjo juanji...@gmail.com escribió:
Hello Again.
I´m trying to upgrade the old database to my new server database.
And i have problems with the 1b point.
1b) Configure the new MySQL to use Latin1 as the default character
set everywhere,
Hi !
Do you know of any successful MySQL proxy implentations with RT ?
It is indeed one of the solutions we had been thinking of but it does
not have a release deemed stable at this time, still in beta.
Thanks,
--
*David Moreau Simard*
/Spécialiste TI //
IT Specialist/ http://iweb.com
Hello,
I've created a global OnQueueChange scrip but I'd like to tell,
in the message, the name of the queue the ticket was transferred to.
All I have is {$Transaction-NewValue} which is numeric. How can I do
the lookup ?
Thanks for your help,
JC
Hi
In my template, I use
my $action = Queue changed to . $Ticket-QueueObj-Name ;
$Ticket-QueueObj-Name gives you the name of the NEW queue.
You could also use $Transaction-Description which does all the work for
you,
This gives something like
Queue changed from AAA to BBB by XXX
On 03/16/2012 9:35 AM, Thomas Smith wrote:
Hi,
I would like to search for all tickets updated yesterday by a particular user--I see the
option to search Last updated by, but this will only show if a given user was
the last to touch a ticket.
Is there a way to search for all tickets that were
I wrote a bash script to accomplish this exact task. The search queries within
rt only support queries against the tickets table while transactions hold all
relevant info on daily updates by a particular user.
When I get a chance, I'll log into my office network, sanitize the script and
post
David,
Do you know of any successful MySQL proxy implentations with RT ?
You should not really use any MySQL replication-based solution for database
load distribution unless application was designed with that in mind or at least
adjusted to work in such architecture. This is even more true
On Thu, Mar 15, 2012 at 04:24:03PM -0700, Sandra Wittenbrock wrote:
About 6 months ago, I set up External Auth to use the ExternalAuth,
with our ldap authentication server. Recently, it stopped working.
I checked the syslog, and turned up the log level, but still did not
get any useful
On Fri, Mar 16, 2012 at 10:45:57PM +0100, Wiktor Cetera wrote:
Is there any way to clean all database (tickets in ticket box) without
using any extensions?
The rt-shredder command has been core since 3.8.0, so you can use that
to delete tickets.
If you want to recreate the database, RT
Here is my script to capture yesterdays ticket updates. It can be
changed as needed to meet your needs. The main thing was to get the
query to capture transactions for tickets and the query is below for
that.This is 2 files, the script and the email header. Script is at
the top and header at
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