Re: [rt-users] Using Ajax with Mason in RT

On 16.8.2012 18:48, Thomas Sibley wrote: 403 is Forbidden. RT denies direct requests to /Elements/ directories (among other internal components). This denial happens in RT's normal request handling phase, which doesn't get called when you set inherit = undef. Hi Thomas, thank you, moving it

[rt-users] RT 4 Book advice please

I am looking for information on configuring RT 4.0.6, as it seems to be quite a lot different than 3.8. I have the RT Essentials [2005] bokk but perhaps there is something out now that is targeting RT4? thanks oliver -- Oliver Nash

[rt-users] Accessing Ticket from MakeClicky callback

Hi, is it possible to access ticket object from MakeClicky callback? For example, I have a callback that recognizes an IP and allows to perform set of actions on click. And for one of that action, I need to have current ticket subject. How can I get access to such information? Thanks, Martin

[rt-users] Use Query builder to find tickets which were closed after the became over due

HI. Can I compare 2 fields using query builder? For example, can I do a query which says display all fields which are closed after their due date? Regards, Shrivallabh

Re: [rt-users] Using Ajax with Mason in RT

On Fri, Aug 17, 2012 at 3:26 AM, Martin Drasar dra...@ics.muni.cz wrote: Still, I wonder how come that Paul could successfully run my scripts... Because I didn't put it in Elements, I put it in the directory with the code I was working on, and because I didn't try it with %flags. If there is

[rt-users] REST API and Saved Searches

Greetings I am trying to use REAST API from excel and can do simple queries but want to use a saved search does anyone know of REST command line that can do this, I want to import the saved search out into a spreadsheet TIA Simon

Re: [rt-users] Using Ajax with Mason in RT

On 08/17/2012 04:30 AM, Paul Tomblin wrote: If there is one thing that's annoyed me about my whole experience with RT it's the way errors either get eaten up or mis-reported. I don't know if that's the fault of Perl, Mason or RT, but I frequently find myself having to put RT::Logger-debug

[rt-users] AutoRejectRequest Template not working?

All, I have RT 4.0.5 set up to accept mail and not create new users. I am using RT::Authen::ExternalAuth. I have a problem where some of my users are not using their original email address to send emails to RT. When they send an email into an RT monitored address they get three emails,

[rt-users] R: Use Query builder to find tickets which were closed after the became over due

Hi I'm afraid you can't. I've had the same problem, and I solved with some creativity, involving escalation. I decided that FinalPriority = 89 and, once LinearEscalate has brought one's ticket Priority to 89, then a rt-crontool job increments Priority by some value. So, in my searches, I can