Re: [rt-users] problem with PriorityAsString extension

2013-09-10 Thread Rob Chanter
Ah, just that question has pointed me in the right direction. For the benefit of the list archives, the problem was with the contents of Set(@PriorityAsStringOrder, ...) in the config. The example config had one-word labels, something like Set(@PriorityAsStringOrder, qw(low medium high)). My

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Alex Decalli
Thank you Ruslan. I am looking for more documentations and references after you told me about this, I will send feedback for people here. If you want to track, I have discussed them in here too: http://forums.devshed.com/mysql-help-4/pbcat-tables-in-mysql-951448.html On Tue, Sep 3, 2013 at

[rt-users] Send creation email only, all other email suppressed

2013-09-10 Thread Tony Atkinson
Hello, Looking for the best way to modify a queue so that it only sends out the ticket creation emails. Email out to an address on ticket creation only, but all other actions / replies do not generate any email. Poked around with custom queue scrips, but there doesn't seem to be an easy way to

Re: [rt-users] problem with PriorityAsString extension

2013-09-10 Thread Ruslan Zakirov
On the following page you can click edit: https://github.com/bestpractical/rt-extension-priorityasstring/blob/master/lib/RT/Extension/PriorityAsString.pm this allows you to provide documentation patch without clonning, knowing git, right from you browser. On Tue, Sep 10, 2013 at 10:42 AM,

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Alex Decalli
Ok, found this: https://kb.asconline.com/powerseller/index.php?article=379 and this: http://www.sybase.com/detail?id=42412 BUT does anybody else have such these tables? Or it's just us? can you look into your databases and help me? I'd be thankful. :) On Tue, Sep 10, 2013 at 10:46 AM, Alex

[rt-users] 4.2.0rc1 question

2013-09-10 Thread BÁLINT Bekény
Hi List, Where can I find these new features in 4.2.0rc1? * Custom field groupings - Display CFs in configurable groupings (boxes) on the ticket display/edit pages - Includes arbitrary grouping names as well as standard ticket groupings (Basics, Dates, People,

Re: [rt-users] Result page not up to date after TransactionBatch scrips

2013-09-10 Thread Rafal Matera
Hi Kevin, Thank you for your advice. Works perfectly. Rafal From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Date: 2013-09-10 04:12 Subject:Re: [rt-users] Result page not up to date after TransactionBatch scrips Sent by:

[rt-users] Allow or block login based on remote IP address

2013-09-10 Thread Thiago Cristino dos Santos
Hi List, There is some way to allow or block user login based on specific remote IP address/range? E.g: Members of group 'Internal Users' can login only from 192.168.0.0/24 Members of group 'Field Staff' can login from any IP/mask User john can login only from IP 192.168.0.12 Thanks!

[rt-users] REST API - User Create Example

2013-09-10 Thread Triplett, Jeff
We are attempting to add RT into our Account Management System. We would like to use the REST API to add new and update user information. I have looked on http://requesttracker.wikia.com/wiki/REST but the documentation for User Create is a little sparse. What is the format that the REST API is

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Joop
Alex Decalli wrote: Ok, found this: https://kb.asconline.com/powerseller/index.php?article=379 and this: http://www.sybase.com/detail?id=42412 BUT does anybody else have such these tables? Or it's just us? can you look into your databases and help me? I'd be thankful. :) If you don't