[rt-users] System admin not getting ticket generated e-mail

2013-12-04 Thread niraj
Hi I have installed the RT. In that right e-mail scenario is when user logged the ticket its getting the e-mail that he has created the ticket. I am not able to understand why user is getting the e-mail I want that when user created a ticket then system admin(user) will get the e-mail

Re: [rt-users] changing Organization

2013-12-04 Thread Jenny Martin
On 02/12/13 16:56, Alex Vandiver wrote: On Fri, 2013-11-29 at 13:11 +, Jenny Martin wrote: I would like to change our Organization name to avoid confusion with another RT instance? Does anyone have a script to fixup the RT database so that I can change the Organization name without

Re: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4

2013-12-04 Thread ms
On Jan 5 09:55:28 EST 2012, Luciano Ernesto da Silva wrote: Hi, did you ever receive an answer to your problem because I am encountering the same thing (searchd running on 0.0.0.0:3312 but RT reporting it cant connect to it / resolve localhost). Additionally to what you already posted, I made

Re: [rt-users] upgrade issues 4.0.17 - 4.2.1

2013-12-04 Thread Mike W
On 12/3/2013 11:01 PM, Alex Vandiver wrote: On Tue, 2013-12-03 at 22:35 -0600, Mike W wrote: Aha! I found: Upgrade from 4.1.0 to 4.1.1 (Incomplete) Fixed that and got things rolling properly. Thanks for telling me about that. Had no idea it logged that there. It's new in 4.2. However, it

[rt-users] Display Owner in SelfService

2013-12-04 Thread Chris Lasater
Is it possible to have the owner displayed in the Self Service page, so that people know who owns their ticket? Chris

Re: [rt-users] RT 4.2 Set($ShowHistory, 'delay') does not

2013-12-04 Thread Matthias Peplow
Hi, Javascript debugging and some googling pointed to some potential jsmin problems. After rebuilding jsmin from within the rt 4.2 installation the ShowHistory,'delay' works. Regards, Matthias 2013/12/3 Matthias Peplow matthias.pep...@s-f.com Hi, same result with Safari 7.0 and Chrome