This is fixed, the problem was on the dump of mysql that was not including the
AUTO_INCREMENT option when creating the tables.
Standard mysqldump should be fine.
El día domingo, 3 de agosto de 2014 17:47, charlyc...@yahoo.com.ar
charlyc...@yahoo.com.ar escribió:
Hello,
After moving my
Hi
I want to setup a queue for the particular User/Group. Means the any
particular User/Group only have the access right for that particular queue
only.
And that User/Group will not able to view or create any ticket on
other queue.
How to achieve the same ?? Please guide for the
Hi!
we want to upgrade our RT from 3.8.7 to 4.2.6
and we want to migrate from mysql to postgresql.
Is it possible to combine these 2 steps, or is
it better to first upgrade the RT and in a second step
migrate to postgresql?
best regards!
Sven
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RT Training - Boston, September 9-10
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On 4 August 2014 09:28, Sternberger, Sven sven.sternber...@desy.de wrote:
Hi!
we want to upgrade our RT from 3.8.7 to 4.2.6
and we want to migrate from mysql to postgresql.
Is it possible to combine these 2 steps, or is
it better to first upgrade the RT and in a second step
Hi
I want that when Anybody logged the ticket e-mail should go to
particular user (mostly admin).
How can I set the same ???
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View this message in context:
http://requesttracker.8502.n7.nabble.com/New-ticket-raised-e-mail-trigger-to-admin-tp58185.html
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Hello,
I'm on RT 4.2.x and am trying to hide things like Outgoing email recorded and
simple ticket ownership changes from showing up on the Display section of the
ticket. I've seen http://requesttracker.wikia.com/wiki/HideTransactions but
can't seem to make it work for me. I've tried making
On Fri, Aug 01, 2014 at 01:28:47PM -0400, Jeff Fioravanti wrote:
I have been looking into this, and maybe I am not formulating the query
correctly via the others lists I have searched, or through the book I have for
reference, but thus far I have turned up nothing regarding a users issue with
On Fri, Aug 01, 2014 at 02:43:01PM -0700, SCHAFER Chris wrote:
A AD user and group that have been given all privs.
But They still don’t have the admin menu.
Then they're either
Unprivileged
or
You haven't given all privs. The Admin Menu is protected by
ShowConfigTab, but if you have admin
On Fri, Aug 01, 2014 at 04:26:19PM -0700, SCHAFER Chris wrote:
Is it correct that if I have any users that need to type their password rather
then pass their credentials I can’t use AD/Win/Kerberos SSO?
I am looking at the two configs for apache method for admin.
You can either use Satisy
On Sat, Aug 02, 2014 at 08:41:38AM -0400, Al Joslin wrote:
Since the rt-serializer rt-importer do not handle Assets I would like to be
able to programmatically create my Asset configurations
Neither the CustomField nor the ObjectCustomField have Create() methods
Where should I start with
On Fri, Aug 01, 2014 at 05:16:12PM -0400, Al Joslin wrote:
I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my
first RT
I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5
As maria is a drop-in replacement for mysql I didn't use the
On Mon, Aug 04, 2014 at 12:22:52AM +, Hal Douglas wrote:
Thomas Sibley trs at bestpractical.com writes:
On 05/16/2013 05:14 PM, Philip Brown wrote:
After doing a few searches, it seems that using the rt-shredder tool
is the one true way to delete a user.
Unfortunately... i find
On Mon, Aug 04, 2014 at 10:28:00AM +0200, Sternberger, Sven wrote:
we want to upgrade our RT from 3.8.7 to 4.2.6
and we want to migrate from mysql to postgresql.
Is it possible to combine these 2 steps, or is
it better to first upgrade the RT and in a second step
migrate to postgresql?
The
On Mon, Aug 04, 2014 at 07:50:43AM -0600, sta...@cloned.org wrote:
I'm on RT 4.2.x and am trying to hide things like Outgoing email recorded
and
simple ticket ownership changes from showing up on the Display section of
the
ticket. I've seen
On Fri, Aug 01, 2014 at 09:27:58AM -0500, hydrostarr wrote:
I want to run RT 4.2.x on Ubuntu 14.04 (trusty). Ubuntu utopic, which is not
yet released, [1]includes RT 4.2.4. I don't see any backports to 14.04
(trusty), which runs 4.0.19:
http://packages.ubuntu.com/trusty/request-tracker4
On Thu, Jul 31, 2014 at 09:03:16PM +, Richards, Matthew E ERDC-RDE-CERL-IL
wrote:
I increased the timeout from 180 to 750 added extra debugging to the code to
get more information. I replaced our URL with localhost for security:
Are you actually listening with SSL on localhost? Is your
On 8/4/2014 10:50 AM, Kevin Falcone wrote:
On Fri, Aug 01, 2014 at 03:14:52PM -0400, Jeff Blaine wrote:
RHEL 6.5
RT 4.2.6
RT-Authen-ExternalAuth 0.21 with SSL + TLS on.
Using RHEL 6.5 packages, one fails the Net-SSLeay strict version
requirement required by RT-Authen-ExternalAuth. RHEL 6.5
Using CPAN to install a more modern one, 1.65, results in httpd dumping
core at restart time.
Have a look at other reports of this, which we've never been able to
replicate. Alex replied to one just last week, especially relevant if
you're running mod_perl (which you don't say).
Retaining
On 08/04/2014 01:18 PM, Jeff Blaine wrote:
Retaining use of mod_perl, but disabling mod_ssl and leaving the
RT-Authen-ExternalAuth set to use SSL/TLS worked.
I'm not sure this is a *mod_perl* issue, for Alex's and/or Best
Practical's records.
mod_ssl + mod_perl + RT-Authen-ExternalAuth
On 4-8-2014 15:50, sta...@cloned.org wrote:
Hello,
I'm on RT 4.2.x and am trying to hide things like Outgoing email
recorded and simple ticket ownership changes from showing up on the
Display section of the ticket. I've
seen http://requesttracker.wikia.com/wiki/HideTransactions but can't
Hi Kevin,
Thank you for the reply.
Are you actually listening with SSL on localhost? Is your webserver
configured to listen and allow that through to RT?
443 is listening on localhost. As you suggested, we tried curl from the
localhost with both the FQDN and localhost URLs. We had
On Mon, Aug 04, 2014 at 10:07:57PM +0200, Joop wrote:
On 4-8-2014 15:50, [1]sta...@cloned.org wrote:
Hello,
I'm on RT 4.2.x and am trying to hide things like Outgoing email
recorded
and simple ticket ownership changes from showing up on the Display
section of the ticket.
On 8/4/14, 10:12 AM, Kevin Falcone wrote:
Ubuntu generally does a horrid job of importing the excellent debian
packages. For a long time, they were ignoring security releases. The
Debian 4.2 packages are available in testing over there, you may need to
vote for them to come over.
While you can
To give a particular user/group access to a particular queue, go into the
settings for that queue and assign the appropriate rights for that
user/group.
Then, to ensure that that user/group cannot access other queues, remove the
rights for those other queues.
All users who can log into RT are
You need a scrip which sends an email when a ticket is created. The
default RT installation includes scrips to email a queue's Admin CCs. The
easiest way to achieve what you have asked is to assign the relevant users
as Admin CCs in the queue settings.
On 4 August 2014 21:27, niraj
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