Good day,
To request your help to know why not make sending emails to create a new
ticket and in updating data and answer the ticket.
We are just beginning to know RT version we are currently to implement is
the 4.2.9, I hope we can support.
Thanks, Greetings !!
Dear Users,
I'm writing a pieces of code in Perl to retrieve information directly
from the RT internal database.
I would like to know if there are some API provided by RT to interact
with the database,
for example retrieve the list of users and so on.
I need this informations out of the web
I have been tasked with migrating our RT database (MySQL) to a remote
server, connection between RT and the database server must be SSL
encrypted.
I see at [1] that DBD::mysql supports SSL, but the RT documentation
[2] seems to imply that RT only supports SSL with PostgreSQL:
Hello everyone,
I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
report (XLS dump of a search) I get the following errors in the log:
[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
RT::SQL::PossibleCustomFields called at
I've been looking through the documentation on Approvals and hoped to get a
little user point of view and help. So far this isn't working.
I have a CCB queue and I've made a template named XYZ-CCB
===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}-Subject}
Depended-On-By:
On certain email replies the mail arrives blank to the recipient.
In syslog
Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in
concatenation (.) or string at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
211.
Jan 27 09:09:37 irf RT: [12747] Failed to
Are you using version 0.08 of the extension?
On 30 Jan 2015 5:30 am, Boris Epstein borepst...@gmail.com wrote:
Hello everyone,
I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
report (XLS dump of a search) I get the following errors in the log:
[25225] [Thu Jan 29
On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis
andrius.kul...@ktu.lt wrote:
Maybe you can look through my question?
http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html
Support on the mailing list is provided as we have time to provide it.
We
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca
wrote:
On certain email replies the mail arrives blank to the recipient.
This is caused by failure of the HTML - Text rendering engine. It
triggers on email (or comments/correspondence) which need to be
embedded into plain-text
On Thu, 29 Jan 2015 10:59:27 +0100 Nathan Cutler
presnyprek...@gmail.com wrote:
I have been tasked with migrating our RT database (MySQL) to a remote
server, connection between RT and the database server must be SSL
encrypted.
I see at [1] that DBD::mysql supports SSL, but the RT
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
jasper.olbr...@students.uni-marburg.de wrote:
Is it possible to suppress the status change from open to resolved
with a scrip or to include the scrip-induced status change in the
result box?
Unfortunately, neither of these is possible in stock
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Unfortunately we send attachments very rarely, so I cannot exactly
say when this behaviour started. It could be that it started from the
day I upgraded our installation from 4.2.3 to 4.2.9 (in
Thanks for your help Alex!
Do you know if there are any DB changes involved?
Boris.
On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters a...@peters.net wrote:
You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, Boris Epstein borepst...@gmail.com wrote:
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro gilb...@dido.ca
wrote:
Is there any work around for now?
Switching to HTML templates is one solution. This will only mask the
issue somewhat, however, as the plain-text alternative part will be
blank, and the text/html will appear fine.
How
You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, Boris Epstein borepst...@gmail.com wrote:
According to the PERL code (I am sorry, not sure what the official
location for the version string is) this is RT-Extension-SearchResults-XLS
v 0.07.
Is there any work around for now?
How would users know their messages went out blank?
Any suggestions would be great!
Any idea on when 4.2.10 will be released?
Thanks,
Gilbert.
On 1/29/2015 2:49 PM, Alex Vandiver wrote:
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca
wrote:
I have no personal experience with the plugin but its docs seem to suggest
that none should be necessary.
On 30 Jan 2015 8:01 am, Boris Epstein borepst...@gmail.com wrote:
Thanks for your help Alex!
Do you know if there are any DB changes involved?
Boris.
On Thu, Jan 29, 2015 at 3:38 PM,
On Jan 29, 2015, at 3:05 PM, Landon Stewart lstew...@iweb.com wrote:
In the action (commit) section of the Scrip:
$self-TicketObj-Status(open);
$self-TicketObj-Comment( Content = Script re-opened because
CustomFieldName is
.$self-TicketObj-FirstCustomFieldValue(CustomFieldName) );
Oops.
On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
jasper.olbr...@students.uni-marburg.de wrote:
Is it possible to suppress the status change from open to resolved
with a scrip or to include the scrip-induced status change in the
On Jan 28, 2015, at 5:27 AM, Jasper Olbrich
jasper.olbr...@students.uni-marburg.de wrote:
Hello,
I want to cancel or undo the Mark as Resolved transaction based on the
content of custom fields. Currently I'm using a Scrip and I'm only able to do
the following:
* access the custom
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