[rt-users] [Solved] rt-shredder problems

The problem is a entry in Links with the Target NULL so delete from Links where Target is NULL; helped - Ursprüngliche Mail - Von: Sternberger, Sven sven.sternber...@desy.de An: rt-users rt-users@lists.bestpractical.com Gesendet: Montag, 9. Februar 2015 15:16:46 Betreff: [rt-users]

Re: [rt-users] local directory customization ignored for ShowSummary ?

Am 11.02.2015 um 18:23 schrieb Arnaud Abélard: I created the new directory path /opt/rt4/local/share/html/Ticket/Elements/ and copied there the original file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change, cleared the mason cache, restarted apache and the changes are just

[rt-users] _Safely_ adding watchers from Cc

Hi all, I need to add Cc's from incoming emails as watchers to the created tickets. I have already tried the ParseNewMessageForTicketCcs http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs config option, but the result was an epic mail loop when somebody happened to send a Christmas