[rt-users] Issues with Article Permissions

2015-03-04 Thread Matthew Crozier
Hello all, I'm having an issue when attempting to create a new article as the root (SuperUser rights) account. It simply says Permission denied I'm at a bit of a loss here. Root user has access to everything. Perhaps there is an issue with our configuration somewhere, but unsure. Has

Re: [rt-users] SelfService and custom status

2015-03-04 Thread Alex Peters
Is it possible that your RT configuration has non-identical global rights for owners and requestors (Admin Global Group Rights)? On Thu, 5 Mar 2015 at 00:10 elif...@free.fr wrote: Hello Alex, Many thanks for you answer : -- Have you considered setting these

Re: [rt-users] SelfService and custom status

2015-03-04 Thread elifree
Hello Alex, Many thanks for you answer : - Mail original - | Have you considered setting these users up as privileged instead, | with minimal rights? This is not what we want, but I've done it for some tests just to check, and the problem is the same. I've come to the conclusion that