Re: [rt-users] store data in flat files

On Wed, May 06, 2015 at 09:30:19PM +, Aaron Guise wrote: > Hi Marc, > > You can create actions and conditions in Flat files ( See > http://requesttracker.wikia.com/wiki/WriteCustomAction#From_.22User_Defined.22_to_a_module > ) > > I don't believe you can do this with templates though. > > A

Re: [rt-users] store data in flat files

Hi Marc, You can create actions and conditions in Flat files ( See http://requesttracker.wikia.com/wiki/WriteCustomAction#From_.22User_Defined.22_to_a_module ) I don't believe you can do this with templates though. A sidenote too you still have to add relevant entries to the database in order to

[rt-users] [rt-announce] Assets 1.05 released

Assets 1.05 -- 2015-05-06 - We are pleased to announce Assets 1.05. https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz.asc SHA1 sums 53b472ef543c99f3b1daae9e2

[rt-users] store data in flat files

hello people, i would like to store (or sync from) the scrips, conditions and templates into files instead of databases. is there a way to do that? regards -- Marc Chantreux, Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux Direction Informatique, Université de Strasbourg (ht

Re: [rt-users] Queues, surveys for agents, and forms

On Wed, May 06, 2015 at 10:17:27AM +0530, Geico Caveman wrote: > Thanks Loic! > > I am glad to hear that it is easy to do so. But precisely **how** is the > question. Does it go into the config file as a new block? > > That said, is it possible to move tickets between queues (ensuring that the >

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board

Re: [rt-users] Queues, surveys for agents, and forms

Hi Geico, Well everythings is set or created with the Web interface, so I would say that it is simple as a clic to create a new queue. It is totally possible to move ticket from one queue to an other (the ticket number does not change). You can also link tickets (create dependancies for your

[rt-users] Call external webservice after all scrips/transactions are done?

Hi, I would like to call (inside my scrip) a external webservice (synchronization-trigger to our Kanban tool). This call should be done - one time only, - after all RT transactions/scrips are done (so, the ticket is "stable" and will not change anymore) I don't know how to w