Re: [rt-users] Options for user display

Thank you. I am talking about both and will look at this thank you again for the quick response Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email

Re: [rt-users] Options for user display

On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby wrote: > UMBC is on version 4.2.11 and one of the changes when we upgraded involves > what gets displayed for privileged and unprivileged users. Are you talking about when the names are displayed in places like the History or the People portlet? If so,

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:21 AM, androponia wrote: > What i got in my menu is this: > > That is not helpful. Your scrips will be located some place like: https://yoursite.domain/Admin/Global/Scrips.html -m

[rt-users] Options for user display

UMBC is on version 4.2.11 and one of the changes when we upgraded involves what gets displayed for privileged and unprivileged users. Our previous version allowed for Name, Email, and Real Name and this was so beneficial for many reasons. We use our unique campus-id in the Name Is there an opti

Re: [rt-users] Ticket dont display html

What i got in my menu is this: - Andrea Caputto -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60487.html Sent from the Request Tracker - User mailing lis

[rt-users] Ticket reminders showing to all users

Hello, I was wondering if there is a way to make ticket reminders only visible to privileged users. Right now all users can see our reminders. Thanks for your help. Best Regards, -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Str

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:04 AM, androponia wrote: > I dont really know, how i check that? Admin -> Global -> Scrips Look at a scrip you are expecting to fire and note the template. Then go to: Admin -> Global -> Templates and see if is an HTML template. Its contents will have: Content-Type:

Re: [rt-users] Ticket dont display html

I dont really know, how i check that? - Andrea Caputto -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60484.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:57 AM, androponia wrote: > No, when i put a comment , and have html format, it don't show as it is, the > images never work. Are you sure that your scrips are sending HTML mail? That is, you'll need to check the templates. -m

Re: [rt-users] Ticket dont display html

No, when i put a comment , and have html format, it don't show as it is, the images never work. - Andrea Caputto -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60482.html Sent from the Request Tracker - User mailing list archive at

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:50 AM, androponia wrote: > Hello, i am little new in RT, my ticket is not displaying html messages. > > I have RT 4.2 version. > > can someone help me? Are you receiving HTML emails? -m

[rt-users] Ticket dont display html

Hello, i am little new in RT, my ticket is not displaying html messages. I have RT 4.2 version. can someone help me? Thanks. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480.html Sent from the Request Tracker - User mailing list ar

Re: [rt-users] Problem with extension RepeatTicket

I just set up the RepeatTicket extension last week - for the first time. I've been doing some testing and it seems to all be working. Here is how I installed it (for reference). 1. Install the extension manually (allowing CPAN to update dependencies following the "make" command). - 1.1 Ensure