Re: [rt-users] Custom Charting and Tables

Anton Panetta wrote: >Hi There >I'm curious if anyone else has attempted or found a way to achieve this. >What I am >Able to make is this (sort for the lack of formatting) > > Ticket >Queue Statuscount >new 11 >open

[rt-users] scrip to delete a Cc adress in a ticket

Hi RT user followers ! I need your help on my scrip creation. Here is my need : I would like to delete a Cc address if this address is the same that the RT queue response mail address. We are running RT 3.8.11 (update to RT 4.2.x is currently not an option) I need that because the email

Re: [rt-users] Problem with extension RepeatTicket

There is no problem with Repeat Ticket (that I am aware of), the problem was between our ears! It seems that we both misunderstood how these recurrences work. The four cronjobs are doing exactly what they should. As are the ticket recurrence settings. Basically, the repeated ticket due date is

Re: [rt-users] scrip to delete a Cc adress in a ticket

On Mon, Aug 31, 2015 at 10:24 AM, Loïc Cadoret wrote: > Hi RT user followers ! > > I need your help on my scrip creation. > > Here is my need : > > I would like to delete a Cc address if this address is the same that the RT > queue response mail address. Create a scrip. They

[rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

I'm reviving this one time in case anyone has further ideas. * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right thing when parsing an email address[1] * An RT 4.2.12 search for the same string returns 0 results[2]. I'm 98% certain the ticket *is* indexed though as other queries return

Re: [rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

On 31 Aug 2015, at 9:39, Jeff Blaine wrote: I'm reviving this one time in case anyone has further ideas. * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right thing when parsing an email address[1] I question that. I know that with Pg 9.0 the FTS indexer does arguably "right" things in