Re: [rt-users] Error with extensions installation

2015-09-14 Thread Lorraine Johnson
Thank you very much Kobus, the chown command worked. Unfortunately I cant find the activity report. I used the link https:///Reports/Activity/index.html but I get this error " The page you requested could not be found Please check the URL and try again." Dont know if I should do the

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
Not sure. Did you restart apache after the install and after the chown? I have that plugin install and all is working fine for me. On 14/09/2015 12:14, Lorraine Johnson wrote: Thank you very much Kobus, the chown command worked. Unfortunately I cant find the activity report. I used the link

Re: [rt-users] Tickets from other Ticketsystem

2015-09-14 Thread Eierschmalz, Bernhard
Hello Kevin, I found a solution on my own now - maybe interesting for somebody. Quick discription: 1. I recognize the external ticket number with regex from subject and write this number to a Custom Field 2. search for existing tickets with same value in same Custom Field and merge the tickets

[rt-users] Reports with vairables?

2015-09-14 Thread Barton Chittenden
I can write a report that looks like this... Status = 'open' AND Queue = 'Bugs' AND 'CF.{Community Bug}' LIKE 6499 Is it possible to write a report where one of the elements is to be filled in later, e.g. Status = 'open' AND Queue = 'Bugs' AND 'CF.{Community Bug}' LIKE ?

[rt-users] Missing RTIR Queues and Groups

2015-09-14 Thread Gregory Pickett
Hello, I have a new RTIR installation with Gossamer Threads. The menus are there, just none of the queues or groups. I didn't even notice until I tried restarting mod_perl after some other modifications. It failed because of the missing queues. They fixed the start-up failure, and I presumed

[rt-users] Error with extensions installation

2015-09-14 Thread Lorraine Johnson
Hi Y'all Good morning, I installed RT- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you

[rt-users] RT Approvals

2015-09-14 Thread Kobus Bensch
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
|The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data| This is on Centos anyway. HTH On 14/09/2015 10:01, Lorraine Johnson wrote: Hi Y'all Good morning, I installed RT-

Re: [rt-users] RT Approvals

2015-09-14 Thread Emmanuel Lacour
Le 14/09/2015 10:27, Kobus Bensch a écrit : > Hi > > I have setup approvals following this doc: > https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. > > I would like to setup multiple approvers based on a value in a custom > field. Is this possible and if so can anybody

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
Sorry my bad. It should be chown not chmod and if the directory does not exist create it first then do the chown. On 14/09/2015 10:49, Lorraine Johnson wrote: I again tried the solution you gave me, but am getting this error invalid mode ' apache:apache'. Please I am a newbie, kindly help