Re: [rt-users] RT creates CLOSE_WAITS

Hi Bill, thank you for the reply and I was at a conner and was scratching my head about. Thanks to you I have something to work with Thanks and Best Regards Asanka On Sat, 31/10/15, Bill Cole wrote:

[rt-users] Automatically adding CC from mails to Watchers/CC in ticket

Hi guys I went through the archives, but still somehow I can't manage to get this to work, so I would appreciate some help and patience :) We have clients, who open ticket via e-mail, and all works fine, except that some clients open ticket from their personal e-mail (which becomes "owner" of