Hi
I hope someone can help.
I have RT 4.2.12 installed with Approvals. I have setup a queue with a
few CF fields for our Change Request System. On some of the fields I
have created custom scrips and templates to let that department know
that they have a CR that they need top look at and possi
Hi guys
I went through the archives, but still somehow I can't manage to get
this to work, so I would appreciate some help and patience :)
We have clients, who open ticket via e-mail, and all works fine, except
that some clients open ticket from their personal e-mail (which becomes
"owner" of the
Hi Bill, thank you for the reply and I was at a conner and was scratching my
head about. Thanks to you I have something to work with
Thanks and Best Regards
Asanka
On Sat, 31/10/15, Bill Cole wrote:
Subject: Re: [rt-users] RT creates CLOSE_WAITS
