[rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

Hi Aaron, I believe you can do this all in RT. On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson wrote: > I'm sure this has been answered by someone somewhere, but my Google-fu is > not helping me. > > I have a few hundred tickets in a production system that I want to

[rt-users] Updating Ticket Status via PostgreSQL

I'm sure this has been answered by someone somewhere, but my Google-fu is not helping me. I have a few hundred tickets in a production system that I want to change the status with some criteria a bit more sophisticated than RT (4.2.12) is allowing me to do. The SQL I want to issue is:

[rt-users] Help with a template

I have a need to create a child ticket and pass on the values for a shared custom field. This works fine when passing a field which is limited to 1 value however I now have a multi-value custom field and I cannot find any examples of how to pass the secondary values if they exist. Here is my

Re: [rt-users] Help with a template

On Tue, Dec 1, 2015 at 4:21 PM, Joe Kirby wrote: > I have a need to create a child ticket and pass on the values for a shared > custom field. > > This works fine when passing a field which is limited to 1 value however I > now have a multi-value custom field and I cannot find any

Re: [rt-users] how to change a queue name

Kobus, Turns out adding an entry to the aliases file was the trick. Much appreciated. From: Kobus Bensch Sent: Monday, November 30, 2015 2:04 PM To: Martin Criminale; rt-users@lists.bestpractical.com Subject: Re: [rt-users]

[rt-users] Failure creation of new users.

Hello All, I'm facing issue while a new user is sending a RT request, it says following error : "You might need to grant 'Everyone' the right 'CreateTicket' for the queue general. (/rt/lib/RT/Interface/Email.pm:245)" But I've this set already. Recently I made changes for RT:ExternalAuth can you

Re: [rt-users] Failure creation of new users.

Got the issue fixed, forgot to add the folloowing tag : Set($AutoCreateNonExternalUsers, 1); Thanks, Bharath. On Tue, Dec 1, 2015 at 12:06 PM, bharath reddy wrote: > Hello All, > > I'm facing issue while a new user is sending a RT request, it says > following error

[rt-users] RT's configuration does not allow for the creation of a new user for your email.

Hello All, I'm facing issue with new users couldn't able to be created. I've found a similar mailing thread before but couldn't see a solution for that. Attaching is the log message for the same. Any help is highly

[rt-users] Asset autocomplete not working

Hello, we've successful installed the latest version of rt and asset extension but autocomplete is not working on assets. For example if we try to link one asset to one other on the "Depends on" field the autocomplete is fetching only the assets with ID between #1 and #15. We have about 400