[rt-users] Autoreply with password

2016-01-19 Thread wajdi
When i configure my templaite to autoreply when create a ticket it's ok but the autoreply comme in the subject of the email not in the body please what can I do this (the text come in the body of the email). Notice : here the code of auto reply Subject: AutoReply: {$Ticket->Subject}

[rt-users] Script to merge "recovered" or "clear" notifications from alert systems?

2016-01-19 Thread Dion Gullotta
There's a nice script for Nagios that will merge "Recovered" notifications into the existing ticket available here (https://metacpan.org/pod/RT::Extension::Nagios ) However we also use Zenoss in our environment which produces emails in a format this script won't recognize. Does anyone know of

[rt-users] Set custom field on a transaction via REST?

2016-01-19 Thread Andrew Ruthven
Hey, I've added a custom field for transactions to a queue. I can set the custom field if I use the web UI to comment or reply. But, I can't seem to set it when using the REST API, which is why I want to have the CF. I've tried variations of CF.{Name} [0] and CF-Name [1] but none of those work.