[rt-users] Autoreply with password

2016-01-19 Thread wajdi
When i configure my templaite to autoreply when create a ticket it's ok but
the autoreply comme in the subject of the email not in the body please what
can I do this (the text come in the body of the email).

Notice : here the code of auto reply

Subject: AutoReply: {$Ticket->Subject}





 This message has been automatically generated in response to the

 creation of a helpdesk call:




 a summary of which appears below.


 There is no need to reply to this message right now. Your ticket has been

  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string

 in the subject line of all future correspondence about this issue.



 *RT::User::GenerateRandomNextChar = \::User::_GenerateRandomNextChar;



 if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

 (!$Transaction->CreatorObj->Privileged) &&

 ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')

 ) {




 my $user = RT::User->new($RT::SystemUser);


 my ($stat, $pass) = $user->SetRandomPassword();




 if (!$stat) {

 $OUT .=


 "An internal error has occurred. RT was not able to set a password for you.

 Please contact your local RT administrator for assistance.";






 $OUT .= "

 You can check the current status and history of your requests at:






 When prompted, enter the following username and password:



 Username: ".$user->Name."

 Password: ".$pass."







 Thank you.









[rt-users] Script to merge "recovered" or "clear" notifications from alert systems?

2016-01-19 Thread Dion Gullotta
There's a nice script for Nagios that will merge "Recovered" notifications into 
the existing ticket available here 
(https://metacpan.org/pod/RT::Extension::Nagios ) However we also use Zenoss in 
our environment which produces emails in a format this script won't recognize. 
Does anyone know of a generic script or way we could get the same functionality 
so it can be used with Zenoss?


Far Edge Technology

[rt-users] Set custom field on a transaction via REST?

2016-01-19 Thread Andrew Ruthven

I've added a custom field for transactions to a queue. I can set the
custom field if I use the web UI to comment or reply. But, I can't seem
to set it when using the REST API, which is why I want to have the CF.

I've tried variations of CF.{Name} [0] and CF-Name [1] but none of
those work. Looking in:
I see nothing that mentions custom fields. I assume this is the correct
file as the "Got args" line is printed out when I submit my request.

Example log line:
Jan 20 15:50:46 prod-rt RT: [23112] Got args Text CF-Name Action.

Any suggestions which by much appreciated.

This is RT 4.2.8 running on Debian Jessie.

[0] As mentioned on: https://github.com/z4r/python-rtkit#id17
[1] As used in the rt CLI for creating a ticket

Andrew Ruthven, Wellington, New Zealand
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