[rt-users] Autoreply with password
When i configure my templaite to autoreply when create a ticket it's ok but
the autoreply comme in the subject of the email not in the body please what
can I do this (the text come in the body of the email).
Notice : here the code of auto reply
Subject: AutoReply: {$Ticket->Subject}
Greetings,
This message has been automatically generated in response to the
creation of a helpdesk call:
"{$Ticket->Subject()}",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
in the subject line of all future correspondence about this issue.
{
*RT::User::GenerateRandomNextChar = \::User::_GenerateRandomNextChar;
if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
(!$Transaction->CreatorObj->Privileged) &&
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
) {
my $user = RT::User->new($RT::SystemUser);
$user->Load($Transaction->CreatorObj->Id);
my ($stat, $pass) = $user->SetRandomPassword();
if (!$stat) {
$OUT .=
"An internal error has occurred. RT was not able to set a password for you.
Please contact your local RT administrator for assistance.";
}
$OUT .= "
You can check the current status and history of your requests at:
".$RT::WebURL."
When prompted, enter the following username and password:
Username: ".$user->Name."
Password: ".$pass."
";
}
}
Thank you.
{$Ticket->QueueObj->CorrespondAddress()}
-
{$Transaction->Content()}
[rt-users] Script to merge "recovered" or "clear" notifications from alert systems?
There's a nice script for Nagios that will merge "Recovered" notifications into the existing ticket available here (https://metacpan.org/pod/RT::Extension::Nagios ) However we also use Zenoss in our environment which produces emails in a format this script won't recognize. Does anyone know of a generic script or way we could get the same functionality so it can be used with Zenoss? Thanks, Dion Far Edge Technology
[rt-users] Set custom field on a transaction via REST?
Hey,
I've added a custom field for transactions to a queue. I can set the
custom field if I use the web UI to comment or reply. But, I can't seem
to set it when using the REST API, which is why I want to have the CF.
I've tried variations of CF.{Name} [0] and CF-Name [1] but none of
those work. Looking in:
/usr/share/request-tracker4/html/REST/1.0/Forms/ticket/comment
I see nothing that mentions custom fields. I assume this is the correct
file as the "Got args" line is printed out when I submit my request.
Example log line:
Jan 20 15:50:46 prod-rt RT: [23112] Got args Text CF-Name Action.
(/usr/share/request-tracker4/html/REST/1.0/Forms/ticket/comment:59)
Any suggestions which by much appreciated.
This is RT 4.2.8 running on Debian Jessie.
[0] As mentioned on: https://github.com/z4r/python-rtkit#id17
[1] As used in the rt CLI for creating a ticket
--
Andrew Ruthven, Wellington, New Zealand
and...@etc.gen.nz | linux.conf.au 2016
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