[rt-users] Display custom fields in a ticket

2016-03-23 Thread Jeffrey Pilant 
Joop wrote:
>On 22-3-2016 23:05, Jeffrey Pilant wrote:
>> I have a local VM with the old install in working condition, so I have
>> all the files and data.
>>
>> Not sure where to look.
>
>Could you post screenshots of the working display vs the non working one
>and post them to some pics sharing site and share the URLs with us?

Since it is html & I wanted to sanitize the data, I copied it to text.
Below are the old and new screens.  Just format in a fixed font like
courier, and each line is 87 chars long, in case of wrapping.

The new entry has some additional transactions, since it is live.

/jeff

Old:
|---Ticket 
metadata---|
| |---The Basics| 
|---Reminders-| |
| | Id:   184   | | New reminder:   
| |
| | Status:   new   | | Subject:
| |
| | Priority: 0/| | Owner:  
| |
| | Queue:X | | Due:  Calendar  
| |
| |-| 
|-| |
|   
  |
| |---Custom Fields-| 
|---Dates-| |
| | CustomField_01: X   | | Created:  Wed Jun 10 13:45:23 2015  
| |
| | CustomField_02: X   | | Starts:   Not set   
| |
| | CustomField_03: (no value)  | | Started:  Not set   
| |
| | CustomField_04: X   | | Last Contact: Not set   
| |
| | CustomField_05: X   | | Due:  Not set   
| |
| | CustomField_06: (no value)  | | Closed:   Not set   
| |
| | CustomField_07: Unknown | | Updated:  Wed Jun 10 13:45:23 2015 by 
X | |
| | CustomField_08: (no value)  | 
|-| |
| | CustomField_09: (no value)  |   
  |
| | CustomField_10: (no value)  | |---Links 
Graph---| |
| | CustomField_11: X   | | Depends on: (Create)
| |
| | CustomField_12: (no value)  | | Depended on by: (Create)
| |
| | CustomField_13: (no value)  | | Parents:(Create)
| |
| | CustomField_14: Unknown | | Children:   (Create)
| |
| | CustomField_15: (no value)  | | Refers to:  (Create)
| |
| | CustomField_16: (no value)  | | Referred to by: (Create)
| |
| | CustomField_17: (no value)  | 
|-| |
| | CustomField_18: (no value)  |   
  |
| |-|   
  |
|   
  |
| |---People|   
  |
| | Owner:  Nobody  |   
  |
| | Requestors: X   |   
  |
| | Cc: |   
  |
| | AdminCc:|   
  |
| |-|   
  |
|-|
|---History---|
| # Wed Jun 10 13:45:23 2015 USERNAME - Ticket created [Reply] 
[Comment][Forward] |
| Subject: X
  |
| ZZZ   
  |
| # Wed Jun 10 13:45:23 2015 RT_System - Outgoing email recorded [Show] 
  |
|-|
>|< RT 3.8.4 Copyright 1996-2009 Best Practical 
Solutions, LLC.

New:
|---Ticket 
metadata---|
| |---The Basics| 
|---Reminders-| |
| | Id:   184   | | New reminder:   
| |
| | Status:   Resolved  | | Subject:
| |
| | Priority: 0/| | Owner:  
| |
| | Queue:X | | Due:
| |
|

Re: [rt-users] Hide Custom Fields in Display Mode when value not selected

2016-03-23 Thread Christian Loos 
Hi Stefan,

there is an extension for this:
https://github.com/bestpractical/rt-extension-customfield-hideemptyvalues

Chris

Am 23.03.2016 um 14:59 schrieb Stefan Krüger:
> We have some custom fields which are defined as Type Select one value
> (Software is installed, just yes/no).
> 
>  
> 
> Is there a possibility to automatically hide all custom fields in
> Display Mode which have (no value) selected?
> 
>  
> 
> Thanks a lot for your help.
> 
>  
> 
> Stefan Krüger
> 
> IT-Service der Abteilung für Informations-Kommunikations-Technologie
> 
> Medizinische Universität Innsbruck

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] Hide Custom Fields in Display Mode when value not selected

2016-03-23 Thread Stefan Krüger 
We have some custom fields which are defined as Type Select one value
(Software is installed, just yes/no).

 

Is there a possibility to automatically hide all custom fields in Display
Mode which have (no value) selected?

 

Thanks a lot for your help.

 

Stefan Krüger

IT-Service der Abteilung für Informations-Kommunikations-Technologie

Medizinische Universität Innsbruck

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Display custom fields in a ticket

2016-03-23 Thread Joop 
On 22-3-2016 23:05, Jeffrey Pilant wrote:
>
>  
>
> I have a local VM with the old install in working condition, so I have
> all the files and data.
>
> Not sure where to look.
>
>
Could you post screenshots of the working display vs the non working one
and post them to some pics sharing site and share the URLs with us?

Joop

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016