[rt-users] disable url links in ticket history

2016-03-25 Thread user1437
Hi all, Does anyone know if it is possible, or a good way to go to disable the links in the ticket history. I clarify: We get a lot of tickets where people send us phishing mails they received or mails containing a possible malicious url to analyse. What we like to do is implement something

Re: [rt-users] disable url links in ticket history

2016-03-25 Thread Shawn Moore
On 2016年3月25日 at 18:32:36, user1...@qet.be (user1...@qet.be) wrote: > Hi all, Hi U, > Does anyone know if it is possible, or a good way to go to disable the links > in the ticket > history. > I clarify: > We get a lot of tickets where people send us phishing mails they received or > mails

Re: [rt-users] Display custom fields in a ticket

2016-03-25 Thread Joop
On 22-3-2016 23:05, Jeffrey Pilant wrote: > > Joop wrote: > > >On 22-3-2016 18:56, Jeffrey Pilant wrote: > > >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a > > >> while ago. > > >> > > >> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran. > > >> > > >>

Re: [rt-users] Attachments don't reach database for one user

2016-03-25 Thread Chanel Wheeler
That did the trick. Thanks!! chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 4:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, I have