I hope I'm not oversimplifying and missing something here, but this seems to me
like it is built into RT.
I'd think the best way would be to have the auto notifications turned on for
the CRM queue. Even if the Requestor of the ticket has an external email
address, RT should send that user an
Hi again,
Made a small but ugly flowchart on how i would like it to work. I also found
several people asking for similar functionality. Does anyone know if this is
possible with RT today? (Either create ticket then auto forward, or create
ticket then use the api on that ticket to forward
Joop
Many many thanks. Is working now.
I can see the login screen. :)
touch /opt/rt4/var/log/rt.log
chown apache:apache: /opt/rt4/var/log/rt.log
-
Christian yes rt.log was the issue. Thanks to everyone
Yes I've got 'mod_fcgid-2.3.9-4.el7.x86_64' installed.
I had added 'LoadModule fcgid_module modules/mod_fcgid.so' in
'httpd.conf', restarted service and checked apache config with
'apachectl configtest'. The output was:
[so:warn] [pid 27506] AH01574: module fcgid_module is already loaded,
