Re: [rt-users] Critical error after upgrading to RT 4.4.0
On 6-6-2016 10:09, Guadagnino Cristiano wrote: > Plus, I have a few customizations: > > - show status and priority in color > Thats interesting :-) I'm running 4.4.0 too and also an upgrade from but from 4.0.X but I can't get to show status in color. I had the extended_status coloring from the wiki but that doesn't work anymore. I had a quick look but at the moment I'm swamped by other stuff than RT :-( Can you share your mods? TIA, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Critical error after upgrading to RT 4.4.0
Sorry Joop, it's the same here. I still have colored priority labels, but the status label isn't colored anymore starting from 4.0.x. As I'm swamped, too, I don't have the time to remove that customization since it seems it doesn't do any harm besides being non-functional. Cris Il lunedì 6 giugno 2016 alle 10:56:06 CEST, Joop ha scritto: On 6-6-2016 10:09, Guadagnino Cristiano wrote: Plus, I have a few customizations: - show status and priority in color Thats interesting :-) I'm running 4.4.0 too and also an upgrade from but from 4.0.X but I can't get to show status in color. I had the extended_status coloring from the wiki but that doesn't work anymore. I had a quick look but at the moment I'm swamped by other stuff than RT :-( Can you share your mods? TIA, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Critical error after upgrading to RT 4.4.0
Hi Shawn!
Il mercoledì 1 giugno 2016 alle 11:57:13 CEST, Shawn Moore ha scritto:
> This is the first we’ve seen of this error. :/ If you can send over a stack
> trace that will help track it down. Adding this to your site config will do
> so:
>
> Set($LogStackTraces, “error");
OK, I put it in. Fortunately the error is quite sporadic (one or two times a
day), so it will be sometime before I get a stack trace.
Where do I find stack traces when they are generated?
> > I am having difficulty understanding where the problem is (what's the
> > meaning of "ticket groups"?) and hence how to solve it.
>
> Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.
Uhm. The only thing I can think of is that I have added a custom role. Maybe
this is the thing that's giving me problems?
Apparently however the custom role is behaving well.
> Do you have any customizations? Which extensions are installed? And which
> database are you on?
I have these plugins:
Plugin('RT::Extension::ExtractCustomFieldValues');
Plugin('RT::Extension::ReportSpam');
Plugin('RT::Extension::CustomFieldsOnUpdate');
Plugin('RT::Extension::Announce');
Plus, I have a few customizations:
- show status and priority in color
- my own
FlexibleSignature
I am on mysql 5.1.73 (CentOS 6.7)
Thank you!
Cris
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
