[rt-users] Can't initialize RT4 MySQL DB - RT core system objects fails

2016-06-16 Thread pganeshar
Hello, I am trying to install RT-4.4.0 on CentOS 6.6. I have successfully installed all the Perl libs and mods and stuck at the "make initialize-database" stage currently. Its failing at the "Now inserting RT core system objects." step. >From the stack trace I believe the problem is originated

Re: [rt-users] Can't set DBI::db=HASH(0x8b3efb0)->{PrintWarm}

2016-06-16 Thread Shawn Moore
Hi Daniel, On 2016年6月16日 at 13:30:18, Daniel M. via rt-users (rt-users@lists.bestpractical.com) wrote: > [/opt/rt4/local/html/Ticket/Update.html:200] This suggests that you’d customized RT’s code directly, so I bet you are running a 4.2-era (or older) /Ticket/Update.html file against RT 4.4.

Re: [rt-users] RT 4.4.0 ShowHistory -> Scroll problem with French GUI

2016-06-16 Thread Dustin Graves
Hi Guys,Thanks for the fix, Emmanuel. We ended up doing it a little differently though with the JS I18N engine. You can see the branch 4.4/fix-history-scroll-js for the details. We are planning on merging the fix into 4.4.1.Bernhard, attached is a patch for 4.4.0 that should fix the problem. Let

Re: [rt-users] CommandByMail 2.1 and RT 4.4.0 - Permission denied.

2016-06-16 Thread Armin Liedtke
I don’t know how I missed it but a bug was already reported about this 6 weeks ago. I looked at the list multiple times and somehow missed seeing the almost exact subject line that I used was already there. https://rt.cpan.org/Public/Bug/Display.html?id=114132 Let us know if you find a fix.

[rt-users] Can't set DBI::db=HASH(0x8b3efb0)->{PrintWarm}

2016-06-16 Thread Daniel M. via rt-users
--- Begin Message --- Upgraded to 4.4.0 and now I see the following in the log:  [27982] [Thu Jun 16 16:59:19 2016] [warning]: Can't set DBI::db=HASH(0x8b3efb0)->{PrintWarm}: unrecognised attribute name or invalid value at /usr/local/lib64/perl5/DBI.pm line 739, line 473.

[rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

2016-06-16 Thread aniket tripathy
Hi All, We are using RT 4.4.0 in our organization. As part of some custom development, we installed Hook-LexWrap-0.25 using cpan. We are getting the following error on starting the rt-server after installing the Hook::LexWrap module "Unknown encoding 'UTF-8' at

Re: [rt-users] Ticket-overview

2016-06-16 Thread Joel Bergmark
Awesome! Thank you for the information, I have completely missed the Chart functions :-) BR /Joel -Ursprungligt meddelande- Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Emmanuel Lacour Skickat: den 16 juni 2016 15:01 Till: rt-users@lists.bestpractical.com Ämne:

Re: [rt-users] Ticket-overview

2016-06-16 Thread Emmanuel Lacour
Le 16/06/2016 à 13:07, Joel Bergmark a écrit : > Hi > > > > Is there an existing way or new way to create a ticket overview similar > to RT-at-a-glance where one can list all users owned tickets stats like: > > > > Status Open Stalled > > FooUser 10

[rt-users] Ticket-overview

2016-06-16 Thread Joel Bergmark
Hi Is there an existing way or new way to create a ticket overview similar to RT-at-a-glance where one can list all users owned tickets stats like: Status Open Stalled FooUser 10 15 Foo2User 1 20 The option seems to build a

Re: [rt-users] on reply "scrips and reipients" is empty on quoted message after Update RT4.4.0

2016-06-16 Thread Christian Loos
Hi, you see this [1] bug which will be fixed with RT 4.4.1. Chris [1] https://github.com/bestpractical/rt/commit/20a9c09 Am 16.06.2016 um 11:14 schrieb Eierschmalz, Bernhard: > I updated my environment from RT 4.2.11 to RT 4.4.0 > > I’m using RT 4.4.0 on PostgreSQL 9.3 > > > > since this

[rt-users] on reply "scrips and reipients" is empty on quoted message after Update RT4.4.0

2016-06-16 Thread Eierschmalz, Bernhard
Hello, I updated my environment from RT 4.2.11 to RT 4.4.0 I'm using RT 4.4.0 on PostgreSQL 9.3 since this update I have the following problem: when I click on "reply" to a message (with quoting the original message), Scrips and Recipients are not shown, so I cannot see who will receive the

Re: [rt-users] Adding menu items with external data to SelfService

2016-06-16 Thread Emmanuel Lacour
Le 13/06/2016 à 06:18, Stephen Switzer a écrit : > Hi Everyone! >I have a goal to make RT's Self Service interface a full customer > portal where they can log in to see their outstanding invoices as well > as report trouble by creating a ticket. I imagine adding a custom field > to the users

Re: [rt-users] RT 4.4.0 ShowHistory -> Scroll problem with French GUI

2016-06-16 Thread Emmanuel Lacour
Le 14/06/2016 à 13:53, Eierschmalz, Bernhard a écrit : > Hi, > > > > I’m using RT 4.4.0 on a PostgreSQL 9.3 database. > > > > Today I activated the option > > Set($ShowHistory, ‘scroll’); > > > > And I ran into a problem with users with French GUI. > > When you open a ticket, you

Re: [rt-users] Changing shape of ticket ID

2016-06-16 Thread Emmanuel Lacour
Le 16/06/2016 à 08:23, Primoz Jeroncic a écrit : > > I'm sure it can be done, but no matter how much I try and search, I > don't find way how to do it. it can be done, but it's a bit tricky, to do it cleanly you have to override some methods by starting from: grep SubjectTag lib/ -r ;) >

[rt-users] Changing shape of ticket ID

2016-06-16 Thread Primoz Jeroncic
Hi I'm trying to find this for a while, but it seems any help or experiences regarding this are non-existing, which I hardly believe it could be possible nowadays :) I would need to change my ticket ID shape from current [rtname #] to something more simple and obvious. Preferred would form