We are in the process of moving to a new server and we will upgrade RT and
other things. The new system will be RT 4.4.0 (Ubuntu 16.04 with MySQL
5.7). The old system runs RT 4.0.4 (Ubuntu 12.04 with MySQL 5.5). I am
stuck and haven't been able to find a solution elsewhere. Thanks in
advance fo
Do you have anything in the "Custom action preparation code:" box? If
not, try adding:
return 1;
so the Prepare step returns successfully.
On 8/12/16 1:50 PM, Cena, Stephen (ext. 300) wrote:
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test box:
Description: On Correspond Reopen Rejected/Resolved Tickets
Condition: On Correspond
Action: User Defined
Template: Blank
Custom cond:
If ($self->Tic
On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris <
wo...@wildthingsafaris.com> wrote:
> Hi all,
>
> When i access my RT 4.4.0 from my phone, i get the a mobile layout, but
> all it shows is a list of all my saved searches - there's no home menu,
>
> dashboards, or admin menu (if root).
Hi all,
When i access my RT 4.4.0 from my phone, i get the a mobile layout, but
all it shows is a list of all my saved searches - there's no home menu,
dashboards, or admin menu (if root). I have to switch back to the normal
view to be able to do anything. Have i got a setting wrong somewhere